Prepare for outages
Power outages can happen at any time. While we work throughout the year to minimize their duration and impact, it’s difficult to know how long they’ll last. That's why it's important to always be prepared.
Start by making an emergency kit and having a family plan. Then familiarize yourself with our important safety information, including what to do during an outage and if you come across a down or damaged power line.
How to get prepared for a power outage
Whether at home or at work, there are steps you can take to ensure your family and co-workers are prepared if the lights go out.
If you find yourself without power, we’ve got tips to help you while we work to get your lights back on.
If your power goes out
First, you’ll want to make sure we’re aware of the outage. You can do this by checking our outage list. If you don’t see your outage listed, call us at 1 800 BCHYDRO (1 800 224 9376) or *49376 on a mobile. If you have a MyHydro account, you can also report the outage online.
Learn more about what to do during an outage, including:
- How you can help us restore your power faster.
- What to do with the food in your fridge or freezer.
- How to use a generator safely.
- What to do after your power is back on.
It’s impossible to tell just by sight or sound if a power line that has fallen on the ground or become damaged is still live – it doesn’t always spark, smoke or make a buzzing sound.
That's why if you come across a down or damaged power line, it’s important to treat it as an emergency situation. Stay back at least 10 metres (the length of a city bus) and report it to 911. We’ll work with emergency responders to ensure the area is safe and make the necessary repairs.
Learn more about down line safety and other tips for staying safe near electricity: