Contact us
Self-serve
Choose from our most commonly used self-serve options below, or search our website by keyword to find what you need.
Get in touch
If you can't find what you're looking for online, contact us for support.
For non-emergencies please give our team a call at 1 800 224 9376 to report what you're seeing and provide more details about the issue and location.
If you see a fallen power line, equipment fire, or other emergency, stay 10 metres away and call 911.
Online chat
Virtual assistance
24/7
Live chat
Monday to Friday: 8 a.m. to 6 p.m.
Phone
1 800 BCHYDRO (1 800 224 9376)
Contact centre hoursMonday to Friday: 7 a.m. to 8 p.m. |
Outage reporting24/7 |
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Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m. You may have a shorter wait time if you give us a call outside of these times. *Some services are only available Monday to Friday 9 a.m. to 4 p.m. |
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Visit us in person
Visit our offices listed below to speak directly to a customer service agent. Our in-person offices are open Monday to Friday from 8 a.m. to 4 p.m.
Nanaimo
400 Madsen Rd.
Prince George
3333 22 Ave.
Surrey
8475 128 St.
Vancouver
333 Dunsmuir St.
Vernon
1401 Kalamalka Lake Rd.
Victoria
4400 W Saanich Rd.
Submit a support request
If you still have a question or concern regarding BC Hydro or your account, you can request support
through our customer support centre. You'll need to log in using a MyHydro profile to submit a request.
Please note that our turnaround times for requests is seven to eight business days.
Mailing addressP.O. Box 8910 |
Corporate head office333 Dunsmuir St. |