Contact us
Can't find it? Ask here.
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Down. Danger. Dial. If you see a fallen power line, stay 10 metres away and call 911. |
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Before digging or excavating, click or call to find underground cables, conduits or pipelines: bc1c.ca. |
Can't find what you're looking for? Call us: 1 800 BCHYDRO (1 800 224 9376)
Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m. You may have a shorter wait time if you give us a call outside of these times.
Contact centre hoursMonday to Friday: 7 a.m. to 8 p.m.Saturday: 9 a.m. to 5 p.m. Closed Sundays and holidays |
Mailing addressP.O. Box 8910 |
Corporate head office333 Dunsmuir St. |
*Some services are only available Monday to Friday 9 a.m. to 4 p.m.
Customer Support Centre
If you still have a question or concern regarding BC Hydro or your account, you can request support through our Customer Support Centre. You'll need to log in using a MyHydro profile to submit a request.
Please note that our turnaround times for requests is two to five business days.
Visit us in person
Due to the ongoing situation with COVID-19, in person service offices will be closed until further notice. Our contact centre agents will still be available to assist you at 1 800 BCHYDRO (1 800 224 9376).
Vancouver (corporate head office)
333 Dunsmuir St.
Monday to Friday, 8 a.m. to 4 p.m.
Burnaby
6911 Southpoint Dr.
Monday to Friday, 8 a.m. to 4 p.m.
Vernon
1401 Kalamalka Lake Rd.
Monday to Friday, 8 a.m. to 4 p.m.
Prince George
3333 22nd Ave.
Monday to Friday, 8:30 a.m. to 3:30 p.m.