Contact us

Can't find what you're looking for? Call us: 1 800 BCHYDRO (1 800 224 9376)

Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m. You may have a shorter wait time if you give us a call outside of these times.

*Some services are only available Monday to Friday 9 a.m. to 4 p.m.

Contacting us during the COVID-19 situation

We’re currently experiencing higher-than-normal call volumes. To help us best manage the safety of our call centre employees and their families during the ongoing COVID-19 situation, we ask that customers only call for urgent needs that cannot be addressed online.

Before you call, please check if your question or request can be handled online:

• We’ve stopped disconnections for non-payment during COVID-19. It is not necessary to call us if you’re worried about service disconnection.

• The Customer Crisis Fund (CCF) provides financial grants to customers experiencing a temporary financial crisis. All information about the CCF and its relation to COVID-19 is available online, and applications can be submitted online or via mailed paper application, not over the phone.

• If you’re moving, or you need to start or cancel BC Hydro service, you can do so online

The COVID-19 Customer Assistance Program is available to provide additional support paying or deferring your BC Hydro bill during this time, available by calling us at 1 800 BCHYDRO (1 800 224 9376).

Visit us in person

Due to the ongoing situation with COVID-19, in person service offices will be closed until further notice. Our contact centre agents will still be available to assist you at 1 800 BCHYDRO (1 800 224 9376).

Vancouver (corporate head office)
333 Dunsmuir St.
Monday to Friday, 8 a.m. to 4 p.m.

Burnaby
6911 Southpoint Dr.
Monday to Friday, 8 a.m. to 4 p.m.

Vernon
1401 Kalamalka Lake Rd.
Monday to Friday, 8 a.m. to 4 p.m.

Prince George
3333 22nd Ave.
Monday to Friday, 8:30 a.m. to 3:30 p.m.