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Check power outages

Move or cancel service

Construction & renovations

Down. Danger. Dial. If you see a fallen power line, stay 10 metres away and call 911.

Before digging or excavating, call or click to find underground electrical infrastructure: bconecall.bc.ca.

Can't find what you're looking for? Call us: 1 800 BCHYDRO (1 800 224 9376)

Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m.
You may have a shorter wait time if you give us a call outside of these times.

Call centre hours

Monday to Friday: 7 a.m. to 8 p.m.
Saturday: 9 a.m. to 5 p.m.
Closed Sundays and holidays

Mailing address

P.O. Box 8910
Vancouver, B.C.
V6B 4X3

Corporate head office

333 Dunsmuir St.
Vancouver, B.C.
V6B 5R3

*Some services are only available Monday to Friday 9 a.m. to 4 p.m.

Visit us in person

You can also visit one of the following BC Hydro offices and speak directly to a customer service agent.

Vancouver (corporate head office)
333 Dunsmuir St.
Monday to Friday, 8 a.m. to 4 p.m.

Burnaby
6911 Southpoint Dr.
Monday to Friday, 8 a.m. to 4 p.m.

Vernon
1401 Kalamalka Lake Rd.
Monday to Friday, 8 a.m. to 4 p.m.

Prince George
3333 22nd Ave.
Monday to Friday, 8:30 a.m. to 3:30 p.m.