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Can't find what you're looking for? Call us: 1 800 BCHYDRO (1 800 224 9376)
Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m. You may have a shorter wait time if you give us a call outside of these times.
Contact centre hoursMonday to Friday: 7 a.m. to 8 p.m. |
Mailing addressP.O. Box 8910 |
Corporate head office333 Dunsmuir St. |
*Some services are only available Monday to Friday 9 a.m. to 4 p.m.
Contacting us during the COVID-19 situation
We’re currently experiencing higher-than-normal call volumes. To help us best manage the safety of our call centre employees and their families during the ongoing COVID-19 situation, we ask that customers only call for urgent needs that cannot be addressed online.
Before you call, please check if your question or request can be handled online:
- We’ve stopped disconnections for non-payment during COVID-19. It is not necessary to call us if you’re worried about service disconnection.
- The COVID-19 Relief Fund offers bill credits to our customers who have experienced job loss, and waived electricity charges for businesses that needed to close due to COVID-19. Learn more and apply online.
- If you’re moving, or you need to start or cancel BC Hydro service, you can do so online
If you're not eligible for the COVID-19 Relief Fund but are having trouble paying your BC Hydro bills during this time, our COVID-19 Customer Assistance Program allows you to defer bill payments or arrange for flexible payment plans with no penalty. To get set up with this program, give our customer service team a call at 1 800 BCHYDRO (1 800 224 9376).
Visit us in person
Due to the ongoing situation with COVID-19, in person service offices will be closed until further notice. Our contact centre agents will still be available to assist you at 1 800 BCHYDRO (1 800 224 9376).
Vancouver (corporate head office)
333 Dunsmuir St.
Monday to Friday, 8 a.m. to 4 p.m.
Burnaby
6911 Southpoint Dr.
Monday to Friday, 8 a.m. to 4 p.m.
Vernon
1401 Kalamalka Lake Rd.
Monday to Friday, 8 a.m. to 4 p.m.
Prince George
3333 22nd Ave.
Monday to Friday, 8:30 a.m. to 3:30 p.m.
