Contact us
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If you see a fallen power line, equipment fire, or other emergency, stay 10 metres away and call 911. |
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Before digging or excavating, click or call to find underground cables, conduits or pipelines: bc1c.ca. |
Call us: 1 800 BCHYDRO (1 800 224 9376)
Contact centre hoursMonday to Friday: 7 a.m. to 8 p.m. |
Outage reporting24/7 |
Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m. You may have a shorter wait time if you give us a call outside of these times.
*Some services are only available Monday to Friday 9 a.m. to 4 p.m.
Visit us in person
Visit our offices listed below to speak directly to a customer service agent.
Burnaby — Coming fall 2023
6911 Southpoint Dr.
Monday to Friday, 8 a.m. to 4 p.m.
Nanaimo — Coming summer 2023
400 Madsen Rd.
Monday to Friday, 8 a.m. to 4 p.m.
Prince George — Coming summer 2023
3333 22 Ave.
Monday to Friday, 8 a.m. to 4 p.m.
Surrey
8475 128 St.
Monday to Friday, 8 a.m. to 4 p.m.
Vancouver
333 Dunsmuir St.
Monday to Friday, 8 a.m. to 4 p.m.
Vernon
1401 Kalamalka Lake Rd.
Monday to Friday, 8 a.m. to 4 p.m.
Victoria
4400 W Saanich Rd.
Monday to Friday, 8 a.m. to 4 p.m.
Submit a support request
If you still have a question or concern regarding BC Hydro or your account, you can request support through our customer support centre. You'll need to log in using a MyHydro profile to submit a request.
Please note that our turnaround times for requests is seven to eight business days.
Mailing addressP.O. Box 8910 |
Corporate head office333 Dunsmuir St. |