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Accessibility

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Let's talk accessibility

We're committed to identifying, removing and preventing barriers across our services and programs for our customers, job seekers and our employees. We work with people with disabilities and learn from lived experience to better understand barriers and improve accessibility across our workplace, services and processes. What we learn through this work helps guide how we continue improving accessibility over time.
 

Our Accessibility Plan

Our second Accessibility Plan [PDF, 1.5 MB] was developed in alignment with the Accessible B.C. Act. This plan reflects how our thinking to this work has evolved over the last three years. Building on what we learned through our first Plan, this plan reflects a deeper understanding of how accessibility barriers surface and are experienced across our workplace, services, communications, and physical environments. Feedback from employees, customers, our Accessibility Committee, and community partner organizations helped us identify opportunities to improve accessibility and strengthen our understanding of the systems, processes, and everyday decisions that shape people's experiences. The plan outlines five priority areas and the actions we will take over the next three years to continue improving accessibility across BC Hydro.

The five priority areas are:

  1. Normalize disability in our workplace
  2. Strengthen the way we communicate and share information
  3. Enhance our physical infrastructure to reduce barriers and improve access
  4. Provide more equitable and accessible employment systems
  5. Provide more equitable and accessible programs and services 

The plan will be updated every three years, in accordance with the Accessible B.C. Act.

If you use a screen reader, we recommend downloading the 2026-2029 Accessibility Plan and opening it directly from your device. While the document is accessible, Microsoft Edge may not render all PDF accessibility features as intended when viewed in the browser.

Share your feedback on our plan

We welcome your feedback on our Accessibility Plan. You can share your feedback with us in the following ways:

Barrier survey

We'd like to know if you or anyone in your household encounters barriers when interacting with BC Hydro. Please take our short survey to share your experience and/or recommendations.

Take the barrier survey


If you require our survey in another format, please contact us at accessibilityfeedback@bchydro.com or give us a call at 1 800 224 9376.

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