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Profile details

We keep your personal information private. See our Privacy Statement and
Terms of Use for details.

*we can't accept generic addresses (e.g. sales@company.com). Please use an individual address (e.g. john@company.com)

Must have a minimum of 7 characters containing letters and at least one number. No special characters (@, #, etc.)

Security question

We'll use this information to confirm your identity if you forget your password or email address.


BC Hydro collection of personal information

In order to be able to use many BC Hydro facilities offered online (e.g. MyHydro, Team Power Smart, epost) you need to establish an online profile with BC Hydro.

To establish a profile, you need to provide BC Hydro with some personal information (i.e. your name and your email address, mobile number, password, and security question and answer). BC Hydro collects this personal information solely for the purpose of establishing and maintaining the profile and enabling you, should you so choose, to access and use the above-named online facilities.

BC Hydro offers these online facilities in furtherance of its mandates under the Hydro and Power Authority Act, the Clean Energy Act, and the BC Hydro Electric Tariff regulated by the BC Utilities Commission under the Utilities Commission Act. If you have questions about the collection of your personal information as described in this notice,  please contact BC Hydro's Customer Service at 604 224 9376 or 1 800 224 9376 outside the Lower Mainland.

System maintenance

MyHydro and other BC Hydro online services will be unavailable between 11 p.m. Thursday, March 26 and 3:00 a.m. Friday, March 27 due to system maintenance. Our apologies for the inconvenience.

Create a MyHydro profile to manage your BC Hydro account online