Power outages Current outages Check our list of outages or outage map for the latest updates. Report an outage If your outage isn't listed, call 1 800 BCHYDRO (1 800 224 9376) or *HYDRO (*49376) on your mobile phone to report it, or report it online. Prepare for power outages Get safety tips and important information on how to prepare for power outages. During a power outage Learn how to keep you and your family safe during a power outage, from the food in your fridge to generator safety. How power is restored Learn more about the outage restoration process and how we prioritize getting the lights back on. Why and how we plan outages Replacing power poles and other maintenance on our system can require us to schedule power outages. Planned and restored power outages Our power outages list has separate tabs for planned outages, which are required for maintenance, and restored outages, where power has recently been restored.