Enroll your smart home devices in Peak Saver
Earn $50 in rewards
Enroll your smart home devices in Peak Saver to allow us to adjust them remotely during times of high electricity demand.
By participating, you earn rewards while helping us manage demand to ensure safe, reliable electricity across the province.
How it works
We'll hold peak events throughout the year, during which we'll remotely adjust your enrolled smart devices. This may involve delaying your electric vehicle (EV) charging or adjusting your smart thermostat by a couple of degrees.
Each event will last no more than four hours, after which your devices resume normal operation.
You'll receive a $50 reward for each type of device you enroll.
You can opt out of an event at any time, and you'll maintain full override control of your enrolled devices. However, if you opt out of more than 50% of events in a season, you may not be eligible for the reward.
Eligible smart home devices
There are five eligible device types.
Available for our winter season only.
Available for our summer season only. Summer participation is currently limited to customers in specific geographic areas.
Enroll your products
Enrollment is done via the device manufacturers. Select a device type below for guidance.
Once your enrollment is complete, we'll review your information and email you next steps within about 10 business days.
Review the program terms and conditions [PDF, 145 KB] for full program details.
MANUFACTURER |
HOW TO ENROLL |
|---|---|
| ChargePoint | Enroll through the ChargePoint app in the Account / Connections section using the code "PEAKSAVER" |
Winter device
MANUFACTURER |
HOW TO ENROLL |
|---|---|
| Mysa | Enroll your device through Mysa's registration page. |
| Sinopé | Activate the "Eco Sinopé" feature in the NeviWeb app. |
Summer devices
Enrollment of summer devices is currently closed. Please check back later.
MANUFACTURER |
HOW TO ENROLL |
|---|---|
| Eguana | Enroll your Eguana home battery. |
| SolarEdge | Enroll your SolarEdge home battery. |
Have questions?
Review our frequently asked questions below. If you still need help, please email us.
To be eligible, you must be the BC Hydro account holder with an active MyHydro profile. You need to be the owner of your residence or a tenant with consent from the owner. See additional eligibility criteria below for specific device types.
If you're enrolling an EV charger, you must:
- Own a plug-in electric vehicle.
- Have an eligible EV charger that's always connected to the internet.
If you're enrolling a smart thermostat or a load controller, you must:
- Have an eligible thermostat or load controller that's always connected to the internet.
You can't participate in this program if your BC Hydro account is on the E-Plus rate.
If you need to hire someone to install your smart home devices, you can connect with one of our Local Pro partners who provide customers with the home services they need.
To install an EV charger, you can get in touch with a qualified electrician through our Alliance of Energy Professionals.
Contact your device manufacturer directly.
MANUFACTURER |
CONTACT INFORMATION |
|---|---|
| ChargePoint Technologies | 1 888 758 4389
|
| Ecobee |
1 877 932 6233 |
| Google website | |
| Sinopé Technologies | 1 855 741 7700 |
| Mysa | Mysa's website |
| SolarEdge | SolarEdge website |
| Eguana | Eguana website |
Peak events can happen any time of the day, but most common during high demands on our system. Each event will last no more than four hours. After an event ends, your device will return to its normal operation.
You don't need to take any action during an event. Your registered device(s) will respond to the signal we send them to automatically adjust their operation.
- EV chargers will stop charging or charge at a lower rate.
- Load controllers will safely shut off the water heater for the duration of the event.
- In heating season, Mysa thermostats will set back the temperature by up to three degrees. Eco Sinopé users can set their own temperature set-back preferences.
- Home batteries will discharge to power your home circuits. Your batteries will never discharge below 20% to ensure there is some energy left.
- For direct-to-EV charging control, your EV will stop charging, or charge at a lower rate, based on your own charging settings.
- In cooling season, with Ecobee thermostats, you can enable pre-cooling prior to events if you'd like. During an event, the thermostat will allow your temperature to increase by 0.5 to 2ºC above your pre-set comfort temperature.
After the event, your devices will return to their normal operation and settings to recharge if required.
Most devices will have a "demand response" or "DR" indicator on their screen or in their app. You may receive a notification from your EV charger indicating that charging has been paused.
Most devices allow you to use the device's app to opt out of the event. For thermostats, you can simply adjust the temperature up or down manually. For EV chargers, you can restart charging by unplugging your car and plugging it in again.
If you opt out of more that 50% of the events throughout the season, you may not be eligible for the reward.
If you're eligible for a reward, it will be applied to your BC Hydro bill at the end of the season.
Reward payouts take place during the following periods:
- Summer season payments: October to December
- Winter season payments: April to June
We're continuing to explore opportunities to add more eligible devices. For devices to work with our program, they must control electric-powered devices (i.e. no gas furnaces or appliances), and must be able to receive a signal via the internet so they can be controlled remotely.
We offer Peak Saver device enrollment during two seasons: winter and summer.
- Winter season: November through March.
- Summer season: June through September.
Summer participation is limited to select areas
We're currently testing a Peak Saver summer season in select, high-growth areas where there's an increasing demand for electricity.
By working to reduce the peak demand in these areas, it helps us maintain a safe, reliable electricity system.