Info bulletin

BC Hydro warns customers about scams after record number of attempts to defraud in 2018

VANCOUVER: Fraudsters posing as BC Hydro employees were 50 per cent more successful in their attempts to steal money in 2018 than 2017, leaving BC Hydro customers out nearly $45,000.

Since the scams gained momentum in 2014, BC Hydro has received nearly 6,000 reports of customers being contacted by scammers – and more than 2,000 of those, the highest number recorded in one year, occurred in 2018. Vancouver, Nanaimo, Surrey, Vernon, Burnaby and Richmond are the most targeted communities; however, the fraudulent activity has been reported provincewide.

While these numbers are significant, they likely underrepresent the scale of the problem as it is believed most attempted and successful scams are not reported.

The scams involve fraudsters contacting customers by phone, email or text and threatening immediate disconnection if a payment is not received. To avoid disconnection, customers are asked to purchase pre-paid cash or credit cards, or deposit money into a bitcoin ATM. Once the fraudsters receive the credit card information or bitcoin currency, the customer is out hundreds if not thousands of dollars.

To avoid falling victim to these scams, BC Hydro wants its customers to know:

  • It does not collect credit card or bank account information over the phone, by email or text, and it does not accept payment from pre-paid cash or credit cards, or bitcoin.
  • If an account is in arrears, BC Hydro will send several notices by mail and use an auto dialer to remind customers to make a payment. Customers can also check their account status at any time at bchydro.com.
  • If a customer doubts the authenticity of the call, they should hang up and call BC Hydro immediately at 1 800 BCHYDRO.

Customers are encouraged to report suspected fraud to their local police department, and the Canadian Anti-Fraud Centre at 1 888 495 8501.

Contact:
BC Hydro Media Relations
p. 604 928 6468