Stories & Features

Tell us what you think. No, really.

Image of a printed BC Hydro bill
Last year, we launched a new online and paper version of our bill. Panelists from Your Power Poll provided feedback and influenced the colours, text descriptions, font sizes, labelling and overall layout of the bill before we launched it to our customers.

Join our online customer research panel and share your feedback with quick surveys

Have you ever seen something from us that you really enjoyed, and wanted to let us know? Okay – maybe not.

But maybe you received a notification about a power outage or noticed our new bill last year and had some feedback on what we could do better, and wished there was an easy way to let us know how we can improve.

Did you know there's a way to do just that?

We're recruiting new panelists for our online customer panel, Your Power Poll. We want to hear what you think, and it's easy for you to share your feedback with us.

What's in it for you

Your Power Poll is our online customer research panel. We use it to gauge customer opinion about new programs we're considering, how best to label or organize information that we need to share with you, which videos most clearly explain a message, and more.

Instead of stopping you on the street to ask for a few minutes of your time, we reach out by email to with a few questions for you to answer when you get a chance. The Power Poll community is made up of residential and business customers who are interested in sharing their ideas and opinions about energy-related topics with BC Hydro by participating in brief, confidential, internet-only surveys and discussions.

It's your chance to get a sneak peek of what we're planning and help us deliver the best products that we can. For example:

  • Last year, we launched a new online and paper version of our bill. Panelists from Your Power Poll provided feedback and influenced the colours, text descriptions, font sizes, labelling and overall layout of the bill before we launched it to our customers.
  • We've used Your Power Poll to do usability testing for new features within MyHydro, our online account management, including labels and navigation.
  • Panelists have weighed in on what they liked about different versions of videos and promotions for our Power Smart programs to help us decide which ones to use in upcoming campaigns.

And as a thank you for your participation, you're entered into a draw to win an Amazon gift card each time you participate in a survey that's sent to you.

How to join Your Power Poll

It's easy to join the panel. Just sign up online and you'll start receiving survey invitations by email.

You'll be able to offer your opinions and insights, and as a panelist you'll get an insider's view of some of our upcoming projects and help us better serve customers like you.

Plus, if you join Your Power Poll, you'll be entered in ongoing draws for prizes for participating in surveys. Any BC Hydro customer over the age of 18 may sign up. The only thing you will need internet access and a valid email address.

Sign up now