Contact us


Down. Danger. Dial. If you see a fallen power line, stay 10 metres away and call 911.

Before digging or excavating, call or click to find underground electrical infrastructure:

Can't find what you're looking for? Call us: 1 800 BCHYDRO (1 800 224 9376)

Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m.
You may have a shorter wait time if you give us a call outside of these times.

Please note that our call centre will be operating on reduced hours for handling account related inquires on December 24 and December 31, 2018 (and closed for account inquiries on the statutory holidays of December 25, December 26, and January 1.) On both days, support for these calls will be closing at 5pm. We will continue to be available 24/7 to help customers affected by the recent storm.

Call centre hours

Monday to Friday: 7 a.m. to 8 p.m.
Saturday: 9 a.m. to 5 p.m.
Closed Sundays and holidays


Mailing address

P.O. Box 8910
Vancouver, B.C.
V6B 4N1


Corporate head office

333 Dunsmuir St.
Vancouver, B.C.
V6B 5R3

*Some services are only available Monday to Friday 9 a.m. to 4 p.m.

Visit us in person

You can also visit one of the following BC Hydro offices and speak directly to a customer service agent.

Vancouver (corporate head office)
333 Dunsmuir St.
Monday to Friday, 8 a.m. to 4 p.m.

6911 Southpoint Dr.
Monday to Friday, 8 a.m. to 4 p.m.

1401 Kalamalka Lake Rd.
Monday to Friday, 8 a.m. to 4 p.m.

Prince George
3333 22nd Ave.
Monday to Friday, 8:30 a.m. to 3:30 p.m.