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Contact us

Self-serve

Choose from our most commonly used self-serve options below, or search our website by keyword to find what you need.

Get in touch

If you can't find what you're looking for online, contact us for support.

If you see a fallen power line, equipment fire, or other emergency, stay 10 metres away and call 911.
 


Online chat

Start a chat


Virtual assistance

24/7

Live chat
Monday to Friday: 8 a.m. to 4 p.m.
 


Phone

1 800 BCHYDRO (1 800 224 9376)

Contact centre hours

Monday to Friday: 7 a.m. to 8 p.m.
Saturday: 9 a.m. to 5 p.m.
Closed Sundays and holidays

 

Outage reporting

24/7
Call if your outage isn't on our outage list.

Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m.

You may have a shorter wait time if you give us a call outside of these times.

*Some services are only available Monday to Friday 9 a.m. to 4 p.m.


Visit us in person

Visit our offices listed below to speak directly to a customer service agent.

Nanaimo
400 Madsen Rd.
Monday to Friday, 8 a.m. to 4 p.m.

Prince George
3333 22 Ave.
Monday to Friday, 8 a.m. to 4 p.m.

Surrey
8475 128 St.
Monday to Friday, 8 a.m. to 4 p.m.

Vancouver
333 Dunsmuir St.
Monday to Friday, 8 a.m. to 4 p.m.

Vernon
1401 Kalamalka Lake Rd.
Monday to Friday, 8 a.m. to 4 p.m.

Victoria
4400 W Saanich Rd.
Monday to Friday, 8 a.m. to 4 p.m.

 


Submit a support request

If you still have a question or concern regarding BC Hydro or your account, you can request support
through our customer support centre. You'll need to log in using a MyHydro profile to submit a request.

Please note that our turnaround times for requests is seven to eight business days.
 


Mail

Mailing address

P.O. Box 8910
Vancouver, B.C.
V6B 4X3

 

Corporate head office

333 Dunsmuir St.
Vancouver, B.C.
V6B 5R3