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power pole

Down. Danger. Dial. If you see a fallen power line, stay 10 metres away and call 911.


Before digging or excavating, click or call to find underground cables, conduits or pipelines:


Can't find what you're looking for? Call us: 1 800 BCHYDRO (1 800 224 9376)

Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m. You may have a shorter wait time if you give us a call outside of these times.

Contact centre hours

Monday to Friday: 7 a.m. to 8 p.m.
Saturday: 9 a.m. to 5 p.m.
Closed Sundays and holidays


Mailing address

P.O. Box 8910
Vancouver, B.C.
V6B 4X3


Corporate head office

333 Dunsmuir St.
Vancouver, B.C.
V6B 5R3

*Some services are only available Monday to Friday 9 a.m. to 4 p.m.

Visit us in person

Reopened January 30, you can also visit our offices listed below to speak directly to a customer service agent.

333 Dunsmuir St.
Monday to Friday, 8 a.m. to 4 p.m.

1401 Kalamalka Lake Rd.
Monday to Friday, 8 a.m. to 4 p.m.

8475 128 St.
Monday to Friday, 8 a.m. to 4 p.m.

Customer Support Centre

If you still have a question or concern regarding BC Hydro or your account, you can request support through our Customer Support Centre. You'll need to log in using a MyHydro profile to submit a request.

Please note that our turnaround times for requests is seven to eight business days.