Contact us


 

Down. Danger. Dial. If you see a fallen power line, stay 10 metres away and call 911.


Before digging or excavating, call or click to find underground electrical infrastructure: bconecall.bc.ca.
 


Can't find what you're looking for? Call us: 1 800 BCHYDRO (1 800 224 9376)

Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m.
You may have a shorter wait time if you give us a call outside of these times.

Note: 2018 holiday season reduced hours

Please note that our call centre will be operating on reduced hours on December 24 and December 31, 2018. On both days, the call centre will be closing at 5pm. We will be closed on December 25, December 26, and January 1 for the statutory holidays.

Call centre hours

Monday to Friday: 7 a.m. to 8 p.m.
Saturday: 9 a.m. to 5 p.m.
Closed Sundays and holidays

 

Mailing address

P.O. Box 8910
Vancouver, B.C.
V6B 4N1

 

Corporate head office

333 Dunsmuir St.
Vancouver, B.C.
V6B 5R3

*Some services are only available Monday to Friday 9 a.m. to 4 p.m.


Visit us in person

You can also visit one of the following BC Hydro offices and speak directly to a customer service agent.

Vancouver (corporate head office)
333 Dunsmuir St.
Monday to Friday, 8 a.m. to 4 p.m.

Burnaby
6911 Southpoint Dr.
Monday to Friday, 8 a.m. to 4 p.m.

Vernon
1401 Kalamalka Lake Rd.
Monday to Friday, 8 a.m. to 4 p.m.

Prince George
3333 22nd Ave.
Monday to Friday, 8:30 a.m. to 3:30 p.m.