Contact Us

Power out?

Check to see if we're already aware of an outage in your area on your mobile device. If not, call us to report the outage.


Call 1 888 POWERON (1 888 769 3766), or *49376 (*HYDRO) from any cell phone to report an outage

BC Hydro Customer Service

Call for assistance with your BC Hydro account, to request payment arrangements, or billing inquiries.

You can also find many answers online.


Call 1 800 BCHYDRO (1 800 224 9376) or 604 224 9376 in the Lower Mainland

Monday to Friday: 7 a.m. to 8 p.m.
Saturday: 9 a.m. to 5 p.m.
Closed Sundays and holidays

Power Smart information for business customers

If you have a business account and have questions about energy efficiency programs for your business, call to find out what options are available for your business.


604 522 4713 in the Lower Mainland or 1 866 522 4713 from elsewhere in B.C.

Call Before You Dig: BC One Call

Before digging or excavating, make a free telephone call to locate any underground electrical infrastructure.


604 257 1940 in the Lower Mainland, or
1 800 474 6886 toll-free elsewhere in B.C.

To add, remove or modify an electrical connection

Request a new electrical connection, alterations to your existing connections or a disconnection


Call the Electric Service Coordination Centre at 1 877 520 1355

To supply products or work for BC Hydro

Information on BC Bid, plus tools and information that will help you conduct business with BC Hydro


Supplier contact list: Email addresses and phone numbers

Sign up for Worker Safety Training classes

To register for free Electrical Awareness Training Sessions, contact the Electrical Energy Training Group (EETG)


Contact EETG by email, call 1 877 859 8228, or register online.

Contact our media team

Media inquiries



Request our community team to attend your event

The BC Hydro community team attends a variety of events across B.C.


Submit your request online


Mailing address

6911 Southpoint Drive
Burnaby, B.C.
V3N 4X8

Corporate address

333 Dunsmuir St.
Vancouver, B.C.
V6B 5R3