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Trouble paying your BC Hydro bill?
What you should know as a BC Hydro customer
B.C. electricity affordability credit
Move or cancel your service
New BC Hydro customers
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Express connections
Design connections
Technical info for engineers, contractors & developers
Overhead & underground connections requirements
Distribution Technical Standards & Guides
Contractor authorizations & permits
Customer-owned poles
Preparing your site for connection services
Electrical service connection forms & guides
TSBC information sharing agreement
Specialized connection services
Large load connections
Transmission generator interconnections
Distribution generator interconnections
Self generation
Attaching to BC Hydro poles, towers and ducts
The B.C. advantage for growing business
Customer equipment maintenance & isolations
Customer equipment maintenance
Voltage conversion
Customer connections process improvements
Electricity rates
Residential rates
General Service Business Rates
Fleet Electrification Rates
Irrigation Rate
Transmission Rates
Street Lighting Service Rates
Power factor and your bill
Industrial electrification rates
Non-integrated areas
Electricity meters
Radio frequency
Security and your privacy
Meter types, access, and replacements
Access your building's usage history
Request peak load data
Understand your home's electrical capacity
Business resources
Residential
Business
Electric vehicles in B.C.
Indigenous communities
Energy management trials
Stratas and housing providers
Tips and technologies
Electronics
Generation
Heating & cooling
Kitchen
Laundry
Lighting
Water
Rebates & free programs
Rebates for home renovations
Deals on energy-efficient products
Free programs based on income
Offers for remote communities
Peak Saver
Rebates for solar panels and battery storage
Condo and Apartment Rebate Program
Building or buying a home
High performance, energy efficient homes
Building & renovating
Get an EnerGuide Home Evaluation
Understanding your home as a system
Energy concepts, explained
The benefits of an electric home
Tools & calculators
Heat pump cost calculator
Appliance cost calculator
Power Smart Shop
HydroHome app
Join Team Power Smart
Buildings we love
Energy use & rewards
Programs & incentives
Strategic energy management
Demand response for business
Buy and upgrade equipment
Electrification
New construction
Energy-efficient technologies & tips
Compressed air systems
Fan & pump systems
Harmonics & power quality
Heating & cooling
Lighting systems
Refrigeration
Solar panels and battery storage systems
Tools & resources
Energy efficiency benchmarking
Track your business' electricity use
Owning & buying an EV
Why drive an EV?
EV technologies and types
Cost of owning an EV
Buying a new EV
Buying a used EV
Vehicle-to-everything
Charging your EV at home
Home EV charger options
Installing EV charger at home
Installing EV charger at multi-unit residential building
EV charging and your electricity bill
Metering and billing options
Public EV charging
Our fast charging network
Charging rates & roaming
Charging help centre
Trip planning & public charging
Rebates & incentives
EV incentives in B.C.
EV chargers eligible for rebates
Rebates for single-family home chargers
Rebates for multi-unit residential building chargers
Rebates for workplace chargers
Charger rebate top-ups
EV news and resources
EV resources for industry
Electric fleets
Electric forklifts
Planning our EV network
Installing a charger at work
Industry resources for EV fast charging
Industry resources for EV Level 2 charging
Programs for Indigenous Governing Bodies
Energy assessment funding
Energy efficiency retrofit incentives
Heating system maintenance rebates
Basic energy saving measures
Solar panel and battery storage rebates for Indigenous communities
Exclusive offers for homes in Sun Peaks
Exclusive offers for homes in Hope
Condo and rental building offers
Rebates for whole-building upgrades
Solar panel and battery storage rebates
Resources
Social housing building offers
Social Housing Energy Savings Program
Solar panel and battery storage rebates for social housing
Stories & features
Media centre
2025 stories & features
2024 stories & features
2023 stories & features
2022 stories & features
2021 stories & features
2020 stories & features
Projects
Operations
Brookswood Substation project
Revelstoke Unit 6 Project
Vancouver, Coast & Mountains
La Joie Dam Improvement Project
Surrey Langley SkyTrain
West End Substation
Vancouver Island
Campbell River System Upgrades
Victoria to Esquimalt Cable Replacement Project
Victoria to Saanich Cable Replacement Project
Columbia
/
Kootenays
Elk Valley Resources Electrification Project
Walter Hardman Project
Northern B.C.
North Coast B.C. electrification
Prince George to Terrace capacitors project
Site C Project
Thompson
/
Okanagan
Westbank Substation upgrade project
West Kelowna Transmission Project
Wilsey Fish Passage Project
View all projects
Right of Way management
Compatible use application form
Pollinator corridors under power lines
Rights of Way guidelines
Transmission line relocation requests
Our facilities
Columbia Region
Lower Mainland and Coast
Peace Region
Vancouver Island
Thermal Generation
Dam safety
Seismic hazards & our dams
Dam safety reports
Dam safety FAQ
Transmission
Transmission planning
Transmission scheduling
Transmission system
Water, flows and reservoirs
Hydrometeorologic data
Reservoir levels
Reservoir discharges
Importing and exporting power
Regional reports & programs
Indigenous relations
Youth & education
Community giving
Recreation areas & visitor centres
Local government support
Beautification Fund for local governments
Community ReGreening program
Report graffiti on our equipment
Decorative wraps on BC Hydro equipment
Decorative wrap application
Clean Energy Champions
Opportunities with BC Hydro
Employment and scholarships
Advancing reconciliation
Power Smart for Schools
Grants for community groups
Scholarships and awards
Employee giving
BC Hydro Power Pioneers
BC Hydro Visitor Centres
Vancouver Island
John Hart
Puntledge River
Upper Campbell Reservoir
Lower Mainland
Buntzen Lake
Buntzen Lake Trails
Hayward Lake
Jones Lake
Ruskin Dam
Stave Falls Visitor Centre
Stave Lake
Southern
Arrow Lakes Reservoir
Bridge River
Kootenay Canal
Pend d'Oreille
Revelstoke Dam Visitor Centre
Shuswap River
Northern
Alexander Mackenzie's Landing
Clayton Falls
W.A.C. Bennett Dam Visitor Centre
Williston Reservoir
FAQs for local governments
Small-scale, multi-unit housing guide
Local government collaborations
Sustainable communities program
Resources and projects
Newsletter
Careers
Connect to our grid
Sell clean energy
Suppliers
Alliance of Energy Professionals
Current job opportunities
Apprenticeships, training, and co-ops
Apprenticeships
Pre-apprentice programs
Engineers-in-training program
Co-operative educational program
Technologist trainee program
Tour guides
Employee benefits
Indigenous professionals in development
Customer service roles
Career centre tips
Careers FAQ
North Coast Expression of Interest
New business
Independent power projects
Electricity purchase agreements
2025 RFEOI for Capacity
Questions and answers
2025 Call for Power
Documents
Engagement
Questions and answers
Submit questions
RFP Informational Meetings
2024 Call for Power
Background and development
Call documents
Questions and answers
The Participants
Closed offers
Haida Gwaii - RFEOI
Feed-In Tariff
Community-Based Biomass Power Call RFQ
Bioenergy Phase 2 Call RFP
Clean Power Call
Bioenergy Phase I Call RFP
F2006 Open Call for Power
Standing Offer Program
Micro-SOP for First Nations and Communities
Remote community renewable energy projects
Bid opportunities
Doing business with BC Hydro
Safety information for contractors
Cybersecurity requirements for suppliers
Training information for contractors
Indigenous procurement
Registered civil contractor list
Request to join the registered civil contractor list
Invoicing and payments
RFEOI for Power Smart Partnerships
Membership benefits
How to apply
Consulting engineers
Contractor membership
Distributor membership
Become an affiliate
Hire an Alliance member
Program information
Alliance incentives info
News & features
Power outages
Electrical safety
Emergency preparation
Trees and plants near power lines
Power lines and your health
Outage map
Outage list
Power outage & storm safety
Prepare your home for an outage
Prepare your business for an outage
During a power outage
How power is restored
Planned outages
Working near power lines
Electrical safety training courses for workers
Safe distance from downed power lines
Outdoor safety and BC Hydro sites
Electricity safety at home
Safety at home
Protect your electronics
Electrical safety for kids
Motor vehicle accidents involving power lines
Vehicles with high loads
Earthquakes, wildfires, and floods
Evacuation resources and preparedness
Our wildfire prevention work
Trees and plants on your property
How we manage trees near our system
Staying safe around overhead lines
Electric and magnetic fields from power lines
What the health experts are saying
Research and resources on EMF
Paying your bills and receiving rebates during a Canada Post service disruption.
Learn more
Main Menu
Search
My profile
Personal information
Subscriptions & alerts
Change password
Customer support centre
Log out
Log in
Accounts
Energy savings
News
Projects & operations
Community
Work with us
Outages & safety
Contact us
Login
/
Registration
Create Profile
Join Team Power Smart
Billing & payments
Get to know your bill
Go paperless with your BC Hydro bill
Looking into a high bill
Track and manage your electricity use
Time-of-day usage tracking tips
How to do a breaker test
Late payment and disconnection
Non-payment disconnections in winter
Get your service reconnected
Ways to pay your bill
Trouble paying your BC Hydro bill?
What you should know as a BC Hydro customer
B.C. electricity affordability credit
Moving
Move or cancel your service
New BC Hydro customers
Electrical connections
Connection requests
Express connections
Design connections
Technical info for engineers, contractors & developers
Overhead & underground connections requirements
Distribution Technical Standards & Guides
Contractor authorizations & permits
Customer-owned poles
Preparing your site for connection services
Electrical service connection forms & guides
TSBC information sharing agreement
Specialized connection services
Large load connections
Transmission generator interconnections
Distribution generator interconnections
Self generation
Attaching to BC Hydro poles, towers and ducts
The B.C. advantage for growing business
Customer equipment maintenance & isolations
Customer equipment maintenance
Voltage conversion
Customer connections process improvements
Electricity rates & energy use
Electricity rates
Residential rates
General Service Business Rates
Fleet Electrification Rates
Irrigation Rate
Transmission Rates
Street Lighting Service Rates
Power factor and your bill
Industrial electrification rates
Non-integrated areas
Electricity meters
Radio frequency
Security and your privacy
Meter types, access, and replacements
Access your building's usage history
Request peak load data
Understand your home's electrical capacity
Get help
Business resources
Residential
Tips and technologies
Electronics
Generation
Heating & cooling
Kitchen
Laundry
Lighting
Water
Rebates & free programs
Rebates for home renovations
Deals on energy-efficient products
Free programs based on income
Offers for remote communities
Peak Saver
Rebates for solar panels and battery storage
Condo and Apartment Rebate Program
Building or buying a home
High performance, energy efficient homes
Building & renovating
Get an EnerGuide Home Evaluation
Understanding your home as a system
Energy concepts, explained
The benefits of an electric home
Tools & calculators
Heat pump cost calculator
Appliance cost calculator
Power Smart Shop
HydroHome app
Join Team Power Smart
Buildings we love
Energy use & rewards
Business
Programs & incentives
Strategic energy management
Demand response for business
Buy and upgrade equipment
Electrification
New construction
Energy-efficient technologies & tips
Compressed air systems
Fan & pump systems
Harmonics & power quality
Heating & cooling
Lighting systems
Refrigeration
Solar panels and battery storage systems
Tools & resources
Energy efficiency benchmarking
Track your business' electricity use
Electric vehicles in B.C.
Owning & buying an EV
Why drive an EV?
EV technologies and types
Cost of owning an EV
Buying a new EV
Buying a used EV
Vehicle-to-everything
Charging your EV at home
Home EV charger options
Installing EV charger at home
Installing EV charger at multi-unit residential building
EV charging and your electricity bill
Metering and billing options
Public EV charging
Our fast charging network
Charging rates & roaming
Charging help centre
Trip planning & public charging
Rebates & incentives
EV incentives in B.C.
EV chargers eligible for rebates
Rebates for single-family home chargers
Rebates for multi-unit residential building chargers
Rebates for workplace chargers
Charger rebate top-ups
EV news and resources
EV resources for industry
Electric fleets
Electric forklifts
Planning our EV network
Installing a charger at work
Industry resources for EV fast charging
Industry resources for EV Level 2 charging
Indigenous communities
Programs for Indigenous Governing Bodies
Energy assessment funding
Energy efficiency retrofit incentives
Heating system maintenance rebates
Basic energy saving measures
Solar panel and battery storage rebates for Indigenous communities
Energy management trials
Exclusive offers for homes in Sun Peaks
Exclusive offers for homes in Hope
Stratas and housing providers
Condo and rental building offers
Rebates for whole-building upgrades
Solar panel and battery storage rebates
Resources
Social housing building offers
Social Housing Energy Savings Program
Solar panel and battery storage rebates for social housing
Stories & features
2025 stories & features
2024 stories & features
2023 stories & features
2022 stories & features
2021 stories & features
2020 stories & features
Media centre
Projects
Brookswood Substation project
Revelstoke Unit 6 Project
Vancouver, Coast & Mountains
La Joie Dam Improvement Project
Surrey Langley SkyTrain
West End Substation
Vancouver Island
Campbell River System Upgrades
Victoria to Esquimalt Cable Replacement Project
Victoria to Saanich Cable Replacement Project
Columbia
/
Kootenays
Elk Valley Resources Electrification Project
Walter Hardman Project
Northern B.C.
North Coast B.C. electrification
Prince George to Terrace capacitors project
Site C Project
Thompson
/
Okanagan
Westbank Substation upgrade project
West Kelowna Transmission Project
Wilsey Fish Passage Project
View all projects
Operations
Right of Way management
Compatible use application form
Pollinator corridors under power lines
Rights of Way guidelines
Transmission line relocation requests
Our facilities
Columbia Region
Lower Mainland and Coast
Peace Region
Vancouver Island
Thermal Generation
Dam safety
Seismic hazards & our dams
Dam safety reports
Dam safety FAQ
Transmission
Transmission planning
Transmission scheduling
Transmission system
Water, flows and reservoirs
Hydrometeorologic data
Reservoir levels
Reservoir discharges
Importing and exporting power
Regional reports & programs
Beautification Fund for local governments
Community ReGreening program
Report graffiti on our equipment
Decorative wraps on BC Hydro equipment
Decorative wrap application
Clean Energy Champions
Indigenous relations
Opportunities with BC Hydro
Employment and scholarships
Advancing reconciliation
Youth & education
Power Smart for Schools
Community giving
Grants for community groups
Scholarships and awards
Employee giving
BC Hydro Power Pioneers
Recreation areas & visitor centres
BC Hydro Visitor Centres
Vancouver Island
John Hart
Puntledge River
Upper Campbell Reservoir
Lower Mainland
Buntzen Lake
Buntzen Lake Trails
Hayward Lake
Jones Lake
Ruskin Dam
Stave Falls Visitor Centre
Stave Lake
Southern
Arrow Lakes Reservoir
Bridge River
Kootenay Canal
Pend d'Oreille
Revelstoke Dam Visitor Centre
Shuswap River
Northern
Alexander Mackenzie's Landing
Clayton Falls
W.A.C. Bennett Dam Visitor Centre
Williston Reservoir
Local government support
FAQs for local governments
Small-scale, multi-unit housing guide
Local government collaborations
Sustainable communities program
Resources and projects
Newsletter
Careers
Current job opportunities
Apprenticeships, training, and co-ops
Apprenticeships
Pre-apprentice programs
Engineers-in-training program
Co-operative educational program
Technologist trainee program
Tour guides
Employee benefits
Indigenous professionals in development
Customer service roles
Career centre tips
Careers FAQ
Connect to our grid
North Coast Expression of Interest
New business
Sell clean energy
Independent power projects
Electricity purchase agreements
2025 RFEOI for Capacity
Questions and answers
2025 Call for Power
Documents
Engagement
Questions and answers
Submit questions
RFP Informational Meetings
2024 Call for Power
Background and development
Call documents
Questions and answers
The Participants
Closed offers
Haida Gwaii - RFEOI
Feed-In Tariff
Community-Based Biomass Power Call RFQ
Bioenergy Phase 2 Call RFP
Clean Power Call
Bioenergy Phase I Call RFP
F2006 Open Call for Power
Standing Offer Program
Micro-SOP for First Nations and Communities
Remote community renewable energy projects
Suppliers
Bid opportunities
Doing business with BC Hydro
Safety information for contractors
Cybersecurity requirements for suppliers
Training information for contractors
Indigenous procurement
Registered civil contractor list
Request to join the registered civil contractor list
Invoicing and payments
RFEOI for Power Smart Partnerships
Alliance of Energy Professionals
Membership benefits
How to apply
Consulting engineers
Contractor membership
Distributor membership
Become an affiliate
Hire an Alliance member
Program information
Alliance incentives info
News & features
Power outages
Outage map
Outage list
Power outage & storm safety
Prepare your home for an outage
Prepare your business for an outage
During a power outage
How power is restored
Planned outages
Electrical safety
Working near power lines
Electrical safety training courses for workers
Safe distance from downed power lines
Outdoor safety and BC Hydro sites
Electricity safety at home
Safety at home
Protect your electronics
Electrical safety for kids
Motor vehicle accidents involving power lines
Vehicles with high loads
Emergency preparation
Earthquakes, wildfires, and floods
Evacuation resources and preparedness
Our wildfire prevention work
Trees and plants near power lines
Trees and plants on your property
How we manage trees near our system
Staying safe around overhead lines
Power lines and your health
Electric and magnetic fields from power lines
What the health experts are saying
Research and resources on EMF
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Powering B.C. from Vancouver Island
