PR8 Consumer Privacy Policy and Privacy Complaints Received

Number

F2007

F2008

F2009

F2010

F2011

Total Received

4

2

0

0

0

Total Substantiated

2

2

0

0

0



The tally is for complaints received under the Freedom of Information and Protection of Privacy Act (FOIPPA). During fiscal 2011 there were some privacy incidents, some of which involved customer data. However, none of them were the result of, or resulted in, a privacy complaint under the FOIPPA ([RSBC 1996] Chapter 165). BC Hydro's target remains zero complaints.