Statement

Statement on Customer Crisis Fund fee amendment

We've received interim approval from the BC Utilities Commission (BCUC) on our application to reduce the monthly program fee for the Customer Crisis Fund from 25 cents to 13 cents per month. This new fee will come into effect on Oct. 1, 2019.

As a result of finding cost savings in the set-up and operation of the pilot program, we submitted an application to the BCUC on July 31 to reduce the monthly fee, along with a report with findings from our first-year review of the program.

The BCUC will launch a public proceeding on the findings included in the report this fall and customers can register with the BCUC to be a part of the proceeding.

The Customer Crisis Fund pilot was established at the direction of the BCUC to provide BC Hydro customers that are facing significant financial hardship and possible disconnection of their service access to up to $600 in grants to pay their BC Hydro bills. The pilot launched on May 1, 2018 and was originally set-up to run as a three-year pilot program. The BCUC directed BC Hydro to conduct a review after the first-year of the pilot.

Contact:
BC Hydro Media Relations
p. 604 928 6468