Statement on rate freeze decision from the BCUC
BC Hydro respects the decision from the BC Utilities Commission and their role as our independent energy regulator.
We remain committed to providing options and support for our customers to help them manage their bills. Earlier this month, we announced we are reactivating our Winter Payment Plan to help customers spread payments for their winter bills over a period of up to 6 months, as well as investing over $10 million in our low income conservation programs over the next three years.
In May, we’re launching a crisis fund that will allow customers that find themselves in a financial emergency to access grants of up to $600 to put towards outstanding BC Hydro bills. BC Hydro will work with government and begin consulting with customer groups in the coming weeks on a lifeline rate. This rate would be a special, reduced electricity rate for income-qualifying customers and will require approval from the BC Utilities Commission to implement.
Government is expected to begin a comprehensive review of BC Hydro this spring. The review is intended to identify changes and potential savings to keep rates low while ensuring BC Hydro continues to provide clean, safe and reliable electricity.