News release

BC Hydro offers financial assistance to wildfire evacuees

VANCOUVER — BC Hydro is providing bill credits to customers who have been evacuated due to wildfires across the province.

“Over the past several weeks, wildfires have led to evacuations in several communities across the province, and in some cases our customers have tragically lost their homes”, said Chris O’Riley, BC Hydro President and Chief Operating Officer. “We want to help and hope this will provide some financial relief during this especially challenging time.”  

BC Hydro is working with local authorities to identify residential and commercial customers located in evacuation areas and will automatically apply a credit to the account for the electricity consumed during the period the customer is out of the home or business due to evacuation order.

In addition, for customers that have lost their homes due to the wildfires, BC Hydro will waive all charges from their last bill, including any charges for electricity used prior to the wildfire.

BC Hydro customers on evacuation alert may be able to defer bill payments to a later date or arrange a flexible payment plan. Customers are encouraged to call BC Hydro’s customer team at 1 800 BCHYDRO (1 800 224 9376) to discuss options.

BC Hydro is working closely with Emergency Management BC and BC Wildfire Service. Crews are ready to respond should an active wildfire impact the electrical system.

Contact:
BC Hydro Media Relations
p. 604 928 6468