Accenture Contract

As part of our commitment to transparency and disclosure, BC Hydro has placed the contracts which define the relationship between BC Hydro and Accenture on this website. The contracts have been edited (or "redacted") to remove only that information which could, because of its commercially sensitive nature, cause either BC Hydro or Accenture to suffer commercial harm.

On January 31, 2003 BC Hydro and Accenture entered into the Limited Partnership Agreement, which established Accenture Business Services of British Columbia Limited Partnership (ABSBCLP). This agreement was amended and restated effective April 1, 2006.

• Limited Partnership Agreement [PDF, 321 KB]
• Amended and Restated Limited Partnership Agreement [PDF, 29 KB]

On April 1, 2003 BC Hydro and Accenture entered into the Master Services Agreement, which defined the terms and conditions under which Accenture would provide services to BC Hydro. The Amended and Restated Master Services Agreement came into effect on April 1, 2006.

• Amended and Restated Master Services Agreement [PDF, 440 KB]

Article 1 – Definitions

• Schedule 1.1 - Definitions [PDF, 137 KB]

Article 3 – Transition

• Schedule 3.3 - Transition Plan [PDF, 131 KB]
• Schedule 3.5 - Transition Cost Allocation [PDF, 73 KB]
• Schedule 3.6(b) - Required Consents [PDF, 61 KB]
• Schedule 3.7 - Work In Progress [PDF, 68 KB]
• Schedule 3.8(a) - AMSA Transition Plan [PDF, 68 KB]
  • Attachment to Schedule 3.8(a) [PDF, 14 KB]

Article 4 – Services

• Schedule 4.15 - PPM SOWs [PDF, 16 KB]
• Schedule 4.2 - Service Schedule [PDF, 123 KB]
  • Attachment A - Customer Care Services [PDF, 79 KB]
  • Attachment B - Information Technology Services [PDF, 137 KB]
    • Appendix B1.0 - IT Infrastructure General [PDF, 65 KB]
    • Appendix B1.1 - Network Services [PDF, 54 KB]
    • Appendix B1.2 - Desktop Management [PDF, 54 KB]
    • Appendix B1.3 - Server Management [PDF, 55 KB]
    • Appendix B1.4 - Pooled Storage [PDF, 57 KB]
    • Appendix B1.5 - Helpdesk Services [PDF, 52 KB]
    • Appendix B1.6 - IT Security [PDF, 53 KB]
    • Appendix B1.7 - IT Software License Management [PDF, 55 KB]
    • Appendix B2.0 - IT Application General [PDF, 63 KB]
    • Appendix B2.1 - PowerOn [PDF, 62 KB]
    • Appendix B2.2 - Distribution Analysis & Design (DAD) [PDF, 57 KB]
    • Appendix B2.3 - PeopleSoft Financials & EPM [PDF, 62 KB]
    • Appendix B2.4 - INDUS Passport [PDF, 62 KB]
    • Appendix B2.5 - Commercial Management [PDF, 59 KB]
    • Appendix B2.6 - Electric Work Protection Practices (EWPP) [PDF, 57 KB]
    • Appendix B2.7 - Transmission Scheduling System (TSS) [PDF, 60 KB]
    • Appendix B2.8 - Dispatch and Compliance Monitoring (DCM) [PDF, 61 KB]
    • Appendix B2.9 - Email [PDF, 61 KB]
    • Appendix B2.10 - Generation Intelligent Energy Scheduler (Genie) [PDF, 58 KB]
    • Appendix B2.11 - HydstraTSM (Hydrology/Meteorological Forecasting) [PDF, 60 KB]
    • Appendix B3.1 - IT Discretionary Optimization for Infrastructure, Application Sustainment, and Application Development [PDF, 69 KB]
  • Attachment C - Building and Office Support Services [PDF, 83 KB]
    • Appendix C1.1 - Facilities Management [PDF, 130 KB]
  • Attachment D - Human Resources Services [PDF, 159 KB]
  • Attachment E - Finance Services [PDF, 57 KB]
  • Attachment F - Purchasing Services [PDF, 54 KB]
  • Attachment G - All Services [PDF, 38 KB]
• Schedule 4.3 - Additional Scheduled Services [PDF, 30 KB]
• Schedule 4.4(d) - Procurement Enhancement Services [PDF, 204 KB]

Article 5 – Partnership Performance Metrics

• Schedule 5.1 - Service Level Schedule [PDF, 104 KB]
• Schedule 5.2(b) - Executive Satisfaction Survey [PDF, 10 KB]
• Schedule 5.3(b) - Third Party Benchmarkers [PDF, 10 KB]
• Schedule 5.3(d) [PDF, 5 KB]
• Schedule 5.3(f) - Benchmark Condition Adjustments [PDF, 10 KB]
• Schedule 5.4(b) [PDF, 5 KB]

Article 6 – Resources

• Schedule 6.1(a) - ABSBC-Managed BCH Agreements [PDF, 10 KB]
• Schedule 6.2(a) - ABSBC-Managed BCH Resources [PDF, 9 KB]
• Schedule 6.3(a) - BCH-Licensed Software [PDF, 9 KB]
• Schedule 6.4(a) - BCH-Owned Software [PDF, 9 KB]
• Schedule 6.5 - BCH-Protected Software [PDF, 9 KB]
• Schedule 6.7 - Refresh Principles [PDF, 30 KB]

Article 8 – Relationship Management

• Schedule 8.5(a) - Periodic Reports [PDF, 32 KB]
• Schedule 8.12(b) - Change Order Process [PDF, 39 KB]

Article 10 – Payment

• Schedule 10.1 - Services Charges [PDF, 136 KB]
• Schedule 10.7(a) - Invoices [PDF, 13 KB]

Article 17 – Termination

• Schedule 17.4(a) - Termination Amounts [PDF, 44 KB]
• Schedule 17.5 - Termination Assistance Services [PDF, 29 KB]

Article 18 – Disputes

• Schedule 18.2 - Dispute Resolution [PDF, 9 KB]

Article 19 – Force Majeure

• Schedule 19.2(g) [PDF, 9 KB]

Article 20 – Miscellaneous

• Schedule 20.9 - Letter Agreements [PDF, 927 KB]

Performance Guarantee [PDF, 43 KB]
Reaffirmation of Performance Guarantee [PDF, 164 KB]