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Let's talk accessibility

We're committed to identifying, removing and preventing barriers across our services and programs for our customers, jobs seekers and our employees. We include everyone – it's one of our core values – and we want everyone’s experience with us to be inclusive and barrier-free.

Our Accessibility Plan

Our Accessibility Plan [PDF, 17.2 MB] was created in alignment with the Accessible B.C. Act. The plan is based on feedback we heard during consultations with our employees and customers on how we can remove barriers for those with disabilities. It focuses on five key priorities areas, highlights our progress to date, and outlines the actions we're planning to take.

The five areas of focus include:

  1. Continued focus on building an inclusive and accessible workplace
  2. Improving access to information and clear, accessible communication
  3. Improvements to our buildings to make them easier to navigate for everyone
  4. Reducing barriers in our recruitment process
  5. Ensuring customers with disabilities can access BC Hydro services and programs

The plan will be updated every three years, in accordance with the Accessible B.C. Act.

Share your feedback on our plan

We welcome your feedback on our Accessibility Plan. You can share your feedback with us in the following ways:

Barrier survey

We'd like to know if you or anyone in your household encounters barriers when interacting with BC Hydro. Please take our short survey to share your experience and/or recommendations.

Take the barrier survey

If you require our survey in another format, please contact us at or give us a call at 1 800 224 9376.