Contact us



 

Down. Danger. Dial. If you see a fallen power line, stay 10 metres away and call 911.


BC1C Logo, 70 x 39 px  

Before digging or excavating, click or call to find underground cables, conduits or pipelines: bc1c.ca.


Can't find what you're looking for? Call us: 1 800 BCHYDRO (1 800 224 9376)

Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m. You may have a shorter wait time if you give us a call outside of these times.

Holiday hours for our call centre

Our call centre will close at 5 p.m. on Christmas Eve (Dec. 24) and on New Year’s Eve (Dec. 31). Our office will also be closed on Monday Dec. 28.

Contact centre hours

Monday to Friday: 7 a.m. to 8 p.m.
Saturday: 9 a.m. to 5 p.m.
Closed Sundays and holidays
 
 

Mailing address

P.O. Box 8910
Vancouver, B.C.
V6B 4X3

 

Corporate head office

333 Dunsmuir St.
Vancouver, B.C.
V6B 5R3

*Some services are only available Monday to Friday 9 a.m. to 4 p.m.


Customer Support Centre

If you still have a question or concern regarding BC Hydro or your account, you can request support through our Customer Support Centre. You'll need to log in using a MyHydro profile to submit a request.


Visit us in person

Due to the ongoing situation with COVID-19, in person service offices will be closed until further notice. Our contact centre agents will still be available to assist you at 1 800 BCHYDRO (1 800 224 9376).

Vancouver (corporate head office)
333 Dunsmuir St.
Monday to Friday, 8 a.m. to 4 p.m.

Burnaby
6911 Southpoint Dr.
Monday to Friday, 8 a.m. to 4 p.m.

Vernon
1401 Kalamalka Lake Rd.
Monday to Friday, 8 a.m. to 4 p.m.

Prince George
3333 22nd Ave.
Monday to Friday, 8:30 a.m. to 3:30 p.m.