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Energy Conservation Assistance Program

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Program notices

General program announcements and notices

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Program notices
Description

Avoid potential scams

We don't require customers to provide banking details or advanced payments for our energy efficiency or rebate programs. If an individual contacts you claiming to be from BC Hydro, CleanBC, or any other energy efficiency program and requests your personal banking information or an advanced payment, please decline and notify us at 1 800 BC HYDRO (1 800 224 9376).
 

Program updates: July 22, 2025

We've updated this program to focus on free heat pumps, insulation and other weatherization measures. Basic products like LED light bulbs and faucet aerators are no longer included, but remain available through our Energy Saving Kit. Fridges are no longer offered through this program. If you have questions about applications submitted before July 21, 2025, please email us.

Improve your home's comfort and save energy

If you live in an income-qualified household you could be eligible for free upgrades to help improve the comfort and energy efficiency of your home with our Energy Conservation Assistance Program.

This program is brought to you by BC Hydro and FortisBC. It's available on a first come, first served basis, subject to availability of funds.

Apply now
 

Products and upgrades available

The products and upgrades you'll receive depend on the housing type and individual characteristics of each home. They may include:

  • An air source heat pump including 2 years of maintenance
  • Insulation
    • Attic, ceiling, or underbelly
  • Other weatherization measures

How it works

  1. Check our income qualification table to make sure that you're eligible.
  2. Apply for the program. Once you're approved, a program representative will contact you to schedule a visit to your home.
  3. During the visit, an evaluator will visit your home and conduct a number of tests to determine which energy efficiency measures you are eligible for. This is a free service.
  4. They'll also provide personalized advice and tips on how to reduce energy use and save money. If eligible, an Energy Saving Kit will also be provided for free.
  5. If you qualify for upgrades, a program representative will contact you to explain next steps and to schedule your installation. 

We may look at other factors when reviewing your program eligibility, including BC Assessment property value. 

Please note that this offer will be available on a first come, first served basis, subject to availability of funds.

Eligibility

View the income qualification chart

Your household income must not exceed the amounts listed below. Income is based on the previous year and includes the combined income of all household members aged 18 and older.

Number of people in household

(Including children)		 Maximum household income before tax
1 person $41,500
2 people $51,700
3 people $63,500
4 people $77,100
5 people $87,500
6 people $98,600
7 or more people $110,000

 

Eligible housing types

  • Single-family detached home
  • Townhome
  • Rowhome
  • Duplex
  • Manufactured home / mobile home

Live in an apartment or condo and meet the income qualification? You can apply for a free energy saving kit. We may look at other factors when reviewing your program eligibility, including BC Assessment property value.

Eligible heating types

  • Electrically heated
  • Natural gas heated

Oil or propane heated homes are not eligible for this program. PNG customers are currently not eligible for this program.

Renters

Do you rent your home? You can still apply for this program if the BC Hydro or City of New Westminster utility account is in your name.

Have your landlord complete a landlord consent form [PDF, 160 KB] and submit the form along with the rest of your application. 

How to apply

Apply for the program online or by mailing a paper application [PDF, 223 KB].

With your application, you'll need to provide proof of income for each member of your household aged 18 or older.

How to apply outside of our service area

Customers of FortisBC Electric and residents of Grand Forks, Summerland, Penticton, and Nelson can find more information here. 

Accepted proof of income documents

Submit a copy of one of the following documents for each member of your household aged 18 or older. Documents must be dated within the last year.

  • Social Insurance Number (SIN) and your first and last name at time of application. This confidential method allows the Canada Revenue Agency (CRA) to inform us whether your household is eligible for this offer. 
  • Notice of Assessment (NOA) from the Canada Revenue Agency (CRA). To get your NOA, please contact the CRA at 1 800 959 8281. Ensure that all information on the NOA is blacked out except for your name, effective date, and line 15000 (formerly line 150) on your tax return.
  • Verification of income or disability assistance, e.g. your monthly report (cheque stub), or a printed copy of your Confirmation of Assistance if you're registered for My Self Serve.
  • A Shelter Aid for Elderly Renters (SAFER) cheque stub, acknowledgement letter or benefit change letter from BC Housing.
  • A Rental Assistance Program acknowledgment letter or benefit change letter from BC Housing.
  • National Child Benefit Supplement notice from Canada Revenue Agency.
  • Guaranteed Income Supplement (GIS) notice.

The following documents aren't accepted as proof of income:

  • Income Tax Summary
  • T1 General
  • T4
  • BC Home Assessment

Resources

Have questions?

If you've qualified for an upgrade, or if you have inquiries about equipment servicing or warranties, contact your assigned program partner:

CLEAResult Canada at 1 833 455 9029 or by email.

Hudson Service Group Ltd at 1 888 308 0842 or by email.

Please note, to help us evaluate this program you may receive a call from our program partner, Ecolighten.

Related programs

Energy saving kit

Get a free kit of energy-saving products delivered to your door. Install them yourself to help save on your electricity costs. Available to low- and moderate-income households, including apartments and condos.
 

See also

Ready to apply?

If you have your documents ready, apply now.

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