Customer Service Account Representatives

Photo of a young customer service representative wearing a headset at her computer

Join our customer service team

Be part of an innovative team building connections across British Columbia.

One team, two great locations

Assist our customers throughout the province as a Customer Service Accounts Representative from one of our two beautifully renovated spaces.

Combined image of landscape photos of downtown Vancouver and Vernon

Vancouver

Situated in downtown Vancouver, our bright and modern facility is in walking distance of several Skytrain and Canada Line stations.

Vernon

Our newly updated contact centre is located only 6 minutes from downtown Vernon and features free parking and an on-site gym.

 

 

Our foundation

We're a culture of recognition & innovation that is committed to celebrating success.

 

Part of the BC Hydro family

Recognized as one of B.C.'s top employers, you'll have access to coaching, mentorship, clubs, and activities.

                        

Competitive wages

Start at $17.87/hour plus 17.58% in lieu of benefits & paid time off ($21.01 total/hr). We also offer shift premiums for evenings.

 

Continual development

You'll start with six weeks of comprehensive, paid training, with ongoing post-training coaching and support.

                              
       

Team MoveUP

Be part of our unionized workforce under our MoveUP collective agreement.

Centre hours

We're open 7:00 a.m. to 8:00 p.m. Monday to Friday and 9:00 a.m. to 5:00 p.m. on Saturdays. We're closed Sundays and holidays.

 

Your space

You'll work at a contemporary workspace with sit-stand stations in bright facilities.



   
BC's Top Employers 2018 logo Canada's Top Employers for Young People 2018 logo Canada's Greenest Employers 2018 logo Pride At Work Canada logo



 

Your day-to-day

We're a contact centre with a supportive team to help you succeed.

You'll interact with 50-100 customers per day. This role requires a high level of empathy and attentive listening to customer concerns. We're proud of our high customer satisfaction ratings, and empower our representatives to provide first call resolution.

  Photo of employees in the customer service centre kitchen
 



What you do matters

Our customers rely on you. You're behind every interaction they have with us – when they open their bill, see our infrastructure, hear about power line safety, or flick a light switch. This is a tremendous responsibility; our customers are the reason we exist.

-Chris O'Riley, President and COO of BC Hydro


About BC Hydro

BC Hydro's mission is to safely provide our customers with reliable, affordable and clean electricity throughout British Columbia.

Our electricity generation is 98% clean, and we've partnered with over 120 clean energy projects that include biomass, hydro, wind, and solar.

 

Customer service infographic about customers served in BC Hydro

Serving more than 4 million customers

95% of the B.C. population

 

Customer service infographic about substations and hydro plants

300 substations

and 30 hydro plants

 

Customer service infographic about transmission and distribution lines

79,000 km

network of transmission and distribution lines

 



Interested?

View our current opportunities for Customer Service Account Representative job postings and apply.

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