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Vendor Complaint Review Process

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How to voice your concerns

BC Hydro has committed to provide an accessible, consistent, fair, impartial and timely process for vendor complaints.

The Vendor Complaint Review Process is a formalized 3-step process for voicing your concerns related to procurement processes, competition, and awards.

The informal review is designed to allow vendors to work with BC Hydro personnel associated with the complaint to resolve any issues. If you have completed a competitive bid process and have questions regarding the outcome of the submission, you can request a debrief from the procurement representative listed in the solicitation document.

To contact the official contract representative, the contact information is available in the contract document.

The formal process should be used if the informal process has not resolved the issue or if the vendor has no procurement or contract representative to contact. To start a formal review, download and fill out the Vendor Complaint Form [PDF, 65 KB] and return it to BC Hydro by mail or by email at VCRP@bchydro.com.

Ensure that your form is filled out according to the instructions contained within it as incomplete forms can impede the review process.

Download the Vendor Complaint Form [PDF, 65 KB]

If you do not agree with the response provided, you may appeal the response in writing to the Office of the Chief Procurement Officer (OCPO). After receiving the appeal, the OCPO will investigate and respond to the complainant with a decision within 30 days, unless otherwise notified.

Download the Vendor Complaint Review Process [PDF, 124 KB] for more information.

For a detailed outline, see Vendor Complaint Review Process [PDF, 124 KB].

The Vendor Complaint Review Process does not cover disputes arising out of actual contracts. In those situations, the contract itself will govern resolution.