Paying your bills and receiving rebates during the Canada Post service disruption
Updated: October 9, 2025
How to pay your bill with mail service disrupted
Still receive a paper bill? If you have questions about your BC Hydro account during the Canada Post service disruption, refer to the important information below to keep on top of payments, and see our billing frequently asked questions.
Waiting on a rebate cheque? See our mailed rebate information.
Switch to online billing, plus keep on top of your payments
Sign up for online billing to keep up with your payments and avoid late charges during the Canada Post service disruption.
An online account gives you 24/7 access to your account information, including your bill amount and due date, allowing you to keep up with your payments. You'll continue to enjoy the convenience of managing your bills from your MyHydro account, including the option to download your bills in PDF form. Plus, you'll have fewer papers to keep track of and reduce your environmental footprint.
Choose a payment option to suit your needs
- Set up pre-authorized payments to have your bill paid by automatic withdrawals from your bank account.
- Pay through your financial institution, including online, over the phone, in person, at an ATM and more. Check with your bank to see what options are available.
- Pay by credit card through a third party payment service called Paymentus. Make a one-time payment or recurring payments for a service fee when you use your Amex, Visa, Visa Debit, Mastercard, or Debit Mastercard.
Get your account balance online or by calling us
You can access your current account balance anytime online by logging into your MyHydro account.
You can also start an online chat, or call us 1 800 BC HYDRO (1 800 224 9376) and get your account balance through our automated phone system 24 hours a day, seven days a week.
Make a payment in person
Visit select BC Hydro offices throughout the province to speak directly to a customer service agent and pay your bill using your debit card or by cheque.
ServiceBC also accepts BC Hydro bill payments at select locations. Please contact your local Service BC office.
Billing frequently asked questions
Am I still responsible for my bill and payments even if mail delivery service is disrupted?
There are many options available to help you keep your account up-to-date. Please keep in mind that you will still be responsible for making regular payments if mail service is disrupted.
I haven't received my bill. How can I find out the amount owing?
Access your account online 24/7 and get all your billing information, including the amount due and due date.
You can also call us at 1 800 BCHYDRO (1 800 224 9376) for automated information to receive general billing and account information, including your current bill amount and due date.
How do I know when my bill is due?
Your billing schedule occurs at regular intervals. You can check your previous statement for information about the billing date. Payments are due 21 days from the billing date.
Switch to online billing to access your billing information online.
What happens if I pay my bill late?
We're available to work with you during this time to provide payment options to help keep your account up-to-date and avoid late charges. Choose from available billing and payment options to best suit your needs.
Online billing with MyHydro gives you access to your bill and won't be disrupted by any impacts to postal service, so it's your best option for keeping your bill up to date.
If you have concerns about charges on your account, you can also call our customer team at 1 800 BCHYDRO (1 800 224 9376) for assistance.
Can I cancel electronic billing once mail service resumes?
You can manage preferences through your online account.
Will my power be cut off if my bill isn't paid on time due to the service disruption?
There are a number of ways to pay your bill during the service disruption. Please choose a method that will suit your needs. Feel free to give us a call at 1 800 BCHYDRO (1 800 224 9376) if you would like to discuss your options with an agent.
Rebate applications and cheques during a mail disruption
During a Canada Post service disruption, there are impacts to mailed program applications and mailed cheque rebate payments.
If you've already applied for a rebate
If you've applied for one of our rebate programs and selected a mailed cheque as your payment method, you'll experience a delay in receiving your rebate until Canada Post service resumes.
You may be able to change your payment method to receive your rebate sooner. Refer to the contact information in your rebate application confirmation email or the rebate program web page to connect with our team and see if you can change to an electronic payment method.
If you're not sure who to contact, reach out to our contact centre at 1 800 224 9376 and we'll assist you.
Rebate/incentive payments of $5,000 or more will be couriered to customers and aren't impacted by a Canada Post service disruption.
If you're planning to apply
If you're planning to apply for a program or submit a rebate application, please apply online if you can. Applications submitted by mail won't be received until Canada Post service resumes.
When applying online, we encourage you to choose an electronic rebate/incentive payment method to avoid delays from potential mail service disruptions. For residential programs, we typically offer Interac e-Transfer. For business programs, we may offer Interac e-Transfer or Electronic Funds Transfer (EFT).
If you've submitted a program application by mail
If you've applied for one of our programs with a paper application, please note that we won't receive your application until Canada Post service resumes.