Modify Your Service

Need to modify your existing account? You've come to the right place.
If you need a new account, please request new service.

Have Questions?

  • Please see the Common Questions, which may answer some of your questions.
  • For help, click on the question mark icon ? beside specific questions it to bring up a popup information window.

Before You Start

  • Requests may take two business days to process, so if you're in a hurry please call us.

Residential Account Modification
 Business Account Modification
I wish to
Transfer my account to a new address (moving)
 ?
Add a new account (additional service location)
 ?
Update my account information (such as mailing address, phone number)
 ?
Cancel my BC Hydro Service (close my account)
 ?
Email address
In Greater Vancouver, call: 604 224-9376.
Other areas, call toll free: 1 800 BCHYDRO (1 800 224-9376).

Representatives are available Monday to Friday, 7:00 a.m. to 8:00 p.m. and Saturday, 9:00 a.m. to 5:00 p.m. (Pacific Time).
 
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