Prepare for outages

How power is restored

  1. We repair damage to power plants and high-voltage lines and substations.
  2. Next, we restore power to critical services, like hospitals, fire and water systems.
  3. We make repairs that will return service to large neighbourhoods, then smaller neighbourhoods and individual customers.

We can all take steps to prepare for an outage when we know it’s going to happen, but most often, power outages are caused by factors beyond our control – wind, lightning, motor vehicle accidents, animals, etc. – and can happen at any moment. It’s important to ensure you are prepared for an outage year-round.

See also: 7 things you should know about how we restore power