Contact Us

Find answers online

Power out?

Check to see if we're already aware of an outage in your area on your mobile device. If not, call us to report the outage.


Call 1 888 POWERON (1 888 769 3766), or *49376 (*HYDRO) from any cell phone to report an outage

BC Hydro Customer Service

Call us for assistance with your BC Hydro account, to request payment arrangements, or with billing inquiries.

You can also find most answers online.



Call 1 800 BCHYDRO (1 800 224 9376) or 604 224 9376 in the Lower Mainland

Call Centre hours:

Monday to Friday: 7 a.m. to 8 p.m.
Saturday: 9 a.m. to 5 p.m.
Closed Sundays and holidays

Call or click before you dig: BC One Call

Before digging or excavating, make a free telephone call or make an e-request to locate any underground electrical infrastructure.

604 257 1940 in the Lower Mainland,
1 800 474 6886 toll-free elsewhere in B.C. or

Move or cancel your service

Moving or canceling your BC Hydro service is easy. Get details on how to do it here.



Construction and renovations? To add, remove or modify an electrical connection

Request a new electrical connection, alterations to your existing connections or a disconnection


Call the Express Connect Centre at 1 877 520 1355

To supply products or work for BC Hydro

Information on BC Bid, doing business with BC Hydro, Aboriginal Procurement, Invoicing & Payment


Need to reach us? See our supplier contact list

Sign up for worker safety training classes

To register for free Electrical Awareness Training Sessions, contact the Electrical Energy Training Group (EETG)


Contact EETG by email, call 1 877 859 8228, or register online

Contact our media team

Media inquiries



Request our community team to attend your event

The BC Hydro community team attends a variety of events across B.C.


Submit your request online


Mailing address

6911 Southpoint Drive
Burnaby, B.C.
V3N 4X8

Corporate address

333 Dunsmuir St.
Vancouver, B.C.
V6B 5R3