BC Hydro’s Long-Term Goals
| Category | 20-Year Goal |
|---|---|
| Customer | |
|
1. Reliability (Customer) |
Best-in-class reliability by customer segment |
|
2. Reliability (Supply) |
Electricity self-sufficiency (energy and capacity) in B.C. for meeting all domestic needs |
|
3. Customer Satisfaction |
To lead other companies in offering extraordinary value and service |
|
4. Remote Community Electrification |
To provide appropriate electric service to all remote communities on an equitable basis |
| Employees | |
|
5. Workplace |
Among the Top 10 Best Employers in Canada |
|
6. Teamwork |
All employees working collaboratively on one team to the benefit of all stakeholders |
|
7. Safety |
To provide the safest work environment compared with the best performers in any industry None of our employees will experience a serious safety injury |
| Social | |
|
8. First Nations |
Improve relationships built on mutual respect and that appropriately reflect the interests of First Nations |
|
9. Stakeholder Engagement |
To be the most respected company in B.C. |
|
10. Suppliers |
100% of suppliers have demonstrated values congruent with those of BC Hydro |
| Environment | |
|
11. Environmental Impact |
No net incremental environmental impact |
|
12. Electricity Conservation and Efficiency |
Develop and foster a conservation culture in B.C. that leads to customers choosing to make a dramatic and permanent reduction in electricity intensity |
| Financial | |
|
13. Financial Targets |
Maintain existing position of having costs among the lowest in North America Deliver 100% forecast net income on an annual basis (after adjustments for uncontrollable factors like water volatility) |
| Enablers | |
|
14. Western Opportunities |
To increase profits in the broader western market by leveraging our system and trading capabilities and implementing long-term investment and procurement strategies |
|
15. Innovation and Technology |
To be an industry leader in innovation and use of new technology, directly supporting and advancing BC Hydro’s long-term goals. |
 |
