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View our helpful video or use our handy FAQ list

We're committed to providing our customers with up-to-date information about the Smart Metering Program.

View the video below to get answers to a few of the most common customer questions. Or see the FAQs by subject list  below for more detailed information.

Video: In-depth answers to customer questions

General Program Questions
General questions about smart meters and the Smart Metering Program.

Meter Installation Questions
Questions about receiving your smart meter installed at your home or business.

Radio Frequency and Smart Meters
Learn about how smart meters communicate via radio frequency.

Smart Meter Security and Your Privacy
Learn how BC Hydro continues to take the responsibility of protecting the privacy and security of your personal information very seriously.

Smart Meter Program Partners
BC Hydro's smart metering system contracts are awarded through a market driven, competitive and transparent process.

For more info

Sign up for email updates on the Smart Metering Program.

Contact us

  • If you have inquiries about the Smart Metering Program, please contact us.
  • Media enquiries:
    604 928 6468

See also

Last Modified: Feb 14, 2012

 

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