HR13(1) Public Complaints/Grievances Handled by BC Utilities Commission
| Fiscal Year | Calendar Year | |||||
| 2003/2004 | 2002/2003* | 2001 | 2000 | 1999 | 1998 | |
| Total No. | 39 | 44** | 33 | 32 | 29 | 53 |
*Includes all of 2002 and first 3 months of 2003. The time-adjusted total for a 12 month period is estimated to be 35.
**Excludes 14 non-operational complaints related solely to restructuring, amalgamation or consolidation. Tally includes formal written complaints submitted to the BCUC and excludes complaints dealt with informally that did not escalate to the written complaint stage. The increase in 2003/2004 is likely due to the increase in customer complaints about security deposit requirements, due to closer supervision of overdue accounts and customer payment histories than in previous years. Source: BC Utilities Commission.
Last Modified: Jun 29, 2004
