Social Bottom Line: F2009 BC Hydro/GRI Comparative Index
Customer, employee and public (social) indicators
| Compliance key | ||
| means | Full compliance with GRI |
| means | Partial compliance with GRI |
| means | No compliance with GRI |
| G3 Reference | Reporting Performance Indicators | Reference and Notes |
| Management Approach Disclosures | ||
EU14  | Programs and processes to ensure the availability of a skilled workforce. Report:
| F2009 Annual Report – People |
| Employee Engagement | ||
EU15  | Percentage of employees eligible to retire in the next 5 to 10 years broken down by category and region. | Employees Eligible to Retire in Five to Ten Years |
| EU16 | Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors. | BC Hydro Safety Policy |
| Labour Practices and Decent Work Performance Indicators | ||
| Employment | ||
| LA1 | Total workforce by employment type, employment contract and region. EUSS – Report on total contractor workforce by employment type, employment contract and region. (Contractors are defined as those working onsite or on behalf of the reporting organization off site.) | Number of Active Employees, by Contract Type |
| LA2 | Total number and rate of employee turnover by age group, gender and region. | Employee Turnover, Vacancy Rate and Total Workforce |
| Attrition | ||
EU17  | Days worked by contractor and subcontractor employees involved in construction, operation & maintenance activities. | Not reported. Data not available. |
| EU18 | Percentage of contractors and subcontractors that have undergone relevant health and safety training (Given that contractors may engage in high-risk activities, reporting organizations are expected to ensure that contractors are trained on health and safety issues (e.g., electrocution, falling objects, confined spaces, containers) for their own protection). | Contractor and Subcontractor Health and Safety Training |
| LA3 | Benefits provided to full time employees that are not provided to temporary or part time employees, by major operations. | Employee Benefits |
| Labour/Management Relations | ||
| LA4 | Percentage of employees covered by collective bargaining agreements. EUSS – Report on percentage of contractors covered by collective bargaining agreements. (Contractors working onsite or on behalf of the reporting organization offsite.) | Percentage of Employees Covered by Collective Bargaining Agreements |
| LA5 | Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. | Restructuring Policy & Procedures |
| Occupational Health and Safety | ||
| LA6 | Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advice on occupational health and safety programs. | Total Workforce Represented in Formal Joint Management/Worker Health and Safety Committees |
| LA7 | Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. EUSS – Report on health and safety performance of contractors and subcontractors working onsite or on behalf of the reporting organization offsite. | All Injury Frequency and Severity (Employees) |
| Absenteeism | ||
| LA8 | Education, training, counselling, prevention and risk-control programs in place to assist workforce members, their families or community members regarding serious diseases. | Employee Health Services and Programs |
| LA9 | Health and safety topics covered in formal agreements with trade unions. | Health & Safety Topics Included in Formal Trade Union Agreements |
| Training and Education | ||
| LA10 | Average hours of training per year per employee by employee category. | Employee Training Events |
| LA11 | Programs for skilled management and lifelong learning that support the continued employability of employees and assist them in managing career endings. | Programs for Skilled Management |
| LA12 | Percentage of employees receiving regular performance and career development reviews. | Employees Performance Reviews |
| Diversity and Equal Opportunity | ||
| LA13 | Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership and other indicators of diversity. | Diversity of Workforce |
| LA14 | Ratio of basic salary of men to women by employee category. | Average Salary By Gender & Affiliation |
| Human Rights Performance Indicators | ||
| Investment and Procurement Practices | ||
| HR1 | Percentage of total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. | Not reported. Not relevant to BC Hydro. |
| HR2 | Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. | Contractor Screening for Human Rights |
| HR3 | Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. | Human Rights Training for Employees |
| Non-Discrimination | ||
| HR4 | Total number of incidents of discrimination and actions taken. | Workplace Complaints, by Type |
| Freedom of Association and Collective Bargaining | ||
| HR5 | Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk and actions taken to support these rights. EUSS – Report on management mechanisms to address the right to strike or instances of lock-out, given the context of the industry's need to ensure continuous provision of services. Where the right to strike does not exist, report on remedial measures such as binding arbitration. | Policies Governing Freedom of Association |
| Child Labour | ||
| HR6 | Operations identified as having significant risk for incidents of child labour and measures taken to contribute to the elimination of child labour. | Statement Concerning Prohibition of Child Labour |
| Forced and Compulsory Labour | ||
| HR7 | Operations identified as having significant risk for incidents of forced or compulsory labour and measures to contribute to the elimination of forced or compulsory labour. | Statement Concerning Prohibition of Forced and Compulsory Labour |
| Security Practices | ||
| HR8 | Percentage of security personnel trained in organization's policies or procedures concerning aspects of human rights that is relevant to operations. | Security Personnel Trained on BC Hydro's Human Rights Policies & Procedures |
| Indigenous Rights | ||
| HR9 | Total number of incidents of violations involving rights of indigenous people and actions taken. | Not reported. Data not available. |
| F2009 Annual Report - First Nations | ||
| Society | ||
| Management Approach Disclosures | ||
| EU19 | Stakeholder participation in the decision-making process related to energy planning and infrastructure development. (Report processes, including quality of information provided, timing and degree of stakeholder engagement in projects and planning, and measures (financial and others) to ensure vulnerable stakeholders are engaged.) | F2009 Annual Report - Stakeholders |
| Stakeholder Engagement | ||
| EU20 | Approach to managing the impacts of involuntary displacement. Report approach including:
| Managing Involuntary Displacement |
| EU21 | Contingency planning measures and disaster/emergency management plan and training programs and recovery/restoration plans. | Disaster/Emergency Planning and Response |
| Community | ||
| SO1 | Nature, scope and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating and exiting. (Description of policies to manage impacts on communities in areas affected by activities, as well as description of procedures/programs to address this issue, including monitoring systems and results of monitoring.) EUSS – Include discussions of programs related to:
| Programs to Address Impacts of Operations on Communities |
| EU22 | Number of people physically and economically displaced and compensation, broken down by type of project. (Report separately on people physically and economically displaced. Physical can be defined as relocation or loss of shelter. Economic displacement means loss of assets or access to assets which results in a loss of means of livelihood.) | People Displacement Resulting From Projects |
| Corruption | ||
| SO2 | Percentage and total number of business units analyzed for risks related to corruption. | Business Units Analyzed for Risk Related to Corruption |
| SO3 | Percentage of employees trained in organization's anti-corruption policies and procedures. | Employees Trained in Anti-Corruption Policies & Procedures |
| SO4 | Actions taken in response to incidents of corruption. | Actions Taken in Response to Incidents of Corruption |
| Public Policy | ||
| SO5 | Public policy positions and participation in public policy development and lobbying. | BC Hydro Employees Seconded to Government Labour Positions |
| SO6 | Total value of financial and in-kind contributions to political parties, politicians and related institutions by country. | Monies Paid to Political Parties or Candidates |
| Anti-Competitive Behaviour | ||
| SO7 | Total number of legal actions for anti-competitive behaviour, anti-trust and monopoly practices and their outcomes. | F2009 Annual Report - Financial Results - Legal Proceedings [PDF, 110 Kb] |
| Compliance | ||
| SO8 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. | Non-Compliance with Laws & Regulations |
| Produce Responsibility | ||
| Management Approach Disclosures | ||
| EU23 | Programs, including those in partnership with government, to improve or maintain access to electricity and customer support services. | F2009 Annual Report - Letter from the Chairman and President and CEO to the Minister - Our People: Planning for the future |
| BC Energy Plan | ||
| EU24 | Practices to address language, cultural, low literacy and disability related to barriers to accessing and safely using electricity and customer support services. | Actions to Address Barriers to Accessing BC Hydro and Safely Using Electricity |
| Customer Health and Safety | ||
| PR1 | Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. EUSS – Processes for assessing community health risks including monitoring prevention measures and, if applicable, long term health-related studies. | Customer Health and Safety |
| PR2 | Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. | Non-Compliance with Health & Safety Regulations & Voluntary Codes |
| EU25 | Number of injuries and fatalities to the public involving company assets, including legal judgements, settlements and pending legal cases of diseases. | Public Accidents Involving BC Hydro Facilities |
| Product and Service Labelling | ||
| PR3 | Type of product and service information required by procedures and percentage of significant products and services subject to such information requirements. Procedures for product and service information and labelling. | Not reported. Not relevant to BC Hydro. |
| PR4 | Total number of instances of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcome. | Not reported. Not relevant to BC Hydro. |
| PR5 | Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. | Customer Satisfaction |
| Marketing Communications | ||
| PR6 | Programs for adherence to laws, standards and voluntary codes related to marketing communications, including advertising, promotion and sponsorship. | Programs Related to Marketing, Communication, Including Advertising, Promotion and Sponsorship |
| PR7 | Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship by type of outcomes. | Compliance with Advertising and Marketing Regulations |
| Customer Privacy | ||
| PR8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. | Consumer Privacy Policy and Privacy Complaints Received |
| Compliance | ||
| PR9 | Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. | Non-Compliance Concerning the Provision and Use of Products & Services |
| EU26 | Percentage of population not served in licensed distribution areas, broken down by population in rural areas and urban areas. | Population Not Served in Licensed Distribution Areas |
| EU27 | Number of residential disconnections for non-payment, broken by duration of disconnection and by regulatory regime.
| Residential and Commercial Disconnects |
| EU28 | Power outage frequency (System Average Interruption Frequency Index – SAIFI). | Reliability (Customer) |
| EU29 | Average power outage duration (System Average Interruption Duration Index – SAIDI). | Reliability (Customer) |
| EU30 | Average plant availability factor by energy source and by country or regulatory regime. (Report the percentage of the year during which the generating plant is available is available to generate electricity. Include planned and unplanned outages in the calculation.) | Overall System Generation Availability |
| Winter Generation Availability Factor | ||
Last Modified: Jul 31, 2009
