Report an outage

First, check whether we're already aware of your power outage.

Report by phone or online

If your power outage isn’t listed, let us know that the power is out. Call 1 800 BCHYDRO (1 800 224 9376) or *HYDRO (*49376) on your mobile.

If you're logged into MyHydro, you can also report your power outage online. If you don’t have an online account, you’ll need to call to report your outage.

How we restore power

Outages can happen any time. Be prepared.

We do our best to avoid outages for our customers, but power outages can happen any time.

Remember to be prepared for an outage and know how to stay safe.