If I have a credit on my bill, can I get a refund?
If you have a credit on your bill, it will be applied to your next bill. Credits appear on your bill with a negative sign in front of the bill amount. If it’s the last bill for a closed account, you’ll receive a refund.
For other credit or balance-related enquiries including transferring a credit to another bill, please contact BC Hydro Customer Service at 1 800 BCHYDRO (1 800 224 9376). Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m. You may have a shorter wait time if you give us a call outside of these times.
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