Get Connected:

New Connections, Upgrades and Removals for Residential or Commercial Projects

This section provides electricians, builders, contractors, developers, homeowners and business owners with the information required for a new service connection, or upgrade or removal of an existing service.

If you are moving and need to have your account set up, please see Moving/Account Changes.

For basic connections, to initiate a request for electrical service, download a copy of the Guide to Get Connected [PDF, 77 Kb] and pre-application checklist. This checklist enables the customer and/or electrician to collect required information prior to completing the application either online or by using our printable forms.

For multi-residential, commercial and industrial projects, download the Customer Guide - Electric Service Connections [PDF, 285 Kb]. This provides details of the information needed to initiate the process for these types of projects and outlines the typical lead times.

Electricians

Access BC Hydro's requirements for:

• Overhead Residential Services - Customer Guide and Declaration [PDF, 116 Kb]
• Underground Residential Services - Customer Guide and Declaration [PDF, 93 Kb]

Consultants and Contractors

• 4kV to 35kV Primary Guide 2009 [PDF, 2.1 Mb]

Residential Properties

If you are a builder, developer, general contractor or home owner building or renovating a residential property:

Log in or register now to start the application process online.

Read about the application process for:

• A new connection
• An upgrade or alteration to an existing electrical service
• Permanent removal of an existing electrical service

If required, you may apply by calling our toll-free number 1 877 520 1355 during normal business hours, 8:00 a.m. to 4:00 p.m., Monday to Friday.

Business Customers

Please call 1 877 520 1355 during our normal business hours, 8:00 a.m. to 4:00 p.m., Monday to Friday.

Non-Canadian Applicants

If you do not have a valid Canadian mailing address, please call 1 877 520 1355 during our normal business hours, 8:00 a.m. to 4:00 p.m., Monday to Friday.

Traffic Intersections

BC Hydro Power Smart, together with our municipal customers, have worked to upgrade incandescent traffic signals to more energy-efficient light emitting diode traffic signals. We currently offer a maintenance program for past participants. More >>