We're implementing new supply chain software

On August 4, 2020 we're implementing new software to manage our supply chain functions and related business processes. All of our suppliers will be affected in some way.

Supplier updates

Our suppliers will see different updates, depending on how they do business with us today. For most, the difference will be small and for others it will be more significant and may require training.

Why are we doing this?

Our current system for managing our supply chain functions doesn't serve our needs anymore. To be more effective, efficient, and consistent across the company, we're expanding the software we already use for finance and reporting (called SAP) to also be used for supply chain. This will help us better manage our service and material acquisitions.

Preparation

We've already notified all of our suppliers about this software implementation. Before implementation, we'll communicate again, with only those suppliers that have active contracts with us, to confirm the specific implementation date and provide instructions on how to get ready. Suppliers that don't have active contracts with us, prior to implementation, won't receive additional communications.

Frequently asked questions

Find answers to frequently asked questions about this transition below. If you still have questions, please email us at supplier.sca@bchydro.com.

Questions about invoicing

We've produced a series of videos which outline the updated processes of: Purchase Order Acknowledgement, Advance Shipping Notification, Service Entry Sheets, and Invoicing.

These videos will be available on this web page beginning the week of July 13.

For suppliers that use Ariba: When the system re-opens on August 4, you'll continue to receive invoice status updates in Ariba.

For suppliers that don't use Ariba: You can continue to email our Accounts Payable Helpdesk or call 604 663 3572 for invoice status updates.

For suppliers that use Ariba: Please hold your invoices until August 4 for submission referencing the new order number.

For suppliers that don't use Ariba: Please hold your invoices until August 4 and then submit to Accounts Payable referencing the new order number.

General questions

BC Hydro is implementing a new software system to manage our supply chain functions and some of our business processes are being updated as a result. The new software and business processes to be put in place are expected to provide the necessary supply chain tools for us to more efficiently and effectively manage third-party materials and service acquisitions.

How you're affected depends on how you do business with us today. Some of our suppliers will experience minimal updates, whereas others will experience more updates.

Our current system was implemented over 15 years ago and no longer meets our needs. The new system will allow us to realize a number of benefits that aren't currently possible due to constraints in our existing system.

We're implementing an Enterprise Resource Planning (or ERP) system called SAP to manage most of our supply chain functions.

As part of the preparation for our new software system go-live, we encourage you to review a series of videos which outline the updated processes of: Purchase Order Acknowledgement, Advance Shipping Notification, Service Entry Sheets, and Invoicing.

These videos will be available on this web page beginning the week of July 13. If additional training is required by a supplier to prepare for go-live, we'll contact those suppliers directly.

We're targeting the new system to go live on August 4, 2020. If your organization requires preparatory activities like additional training, we'll work with you to ensure you have time to complete these activities.

If you don't have active contracts with BC Hydro prior to the new system go-live on August 4, you won’t receive additional communications from us about this implementation.

If you don't currently have an active contract with BC Hydro, you'll only be affected if and when you begin doing business with us again. At that time, your BC Hydro Representative will explain how you may need to work differently with us.

If your delivery is to the Main Distribution Centre in Surrey, contact the Transportation Coordinator (TransportationCoordinator@bchydro.com or 604 598 7171) to book your delivery appointment either before July 24 at 12 p.m. or after August 10 at 9 a.m.

If your delivery is to a Field Store across the province, please plan your delivery either before July 24 at 12 p.m. or after August 10 at 9 a.m.

If your delivery is to the Main Distribution Center in Surrey, contact the Transportation Coordinator (TransportationCoordinator@bchydro.com or 604 598 7171) to confirm they're aware of the emergent delivery requirement and to schedule a delivery appointment.

If your delivery is to a Field Store across the province, please confirm with your BC Hydro contact that the site can accommodate the delivery and ensure they're aware of when the shipment will arrive.