What is BC Hydro’s response to COVID-19?
We’re limiting planned outages except for critical work and work required to connect new customers. We’ve also adjusted some of our other operations related to electrical connections and outages.
At Site C, we’ve introduced enhanced health screening measures and procedures for workers, among other actions.
To enforce social distancing measures, we temporarily closed our walk-in customer service desks, our recreation areas and our visitor centres. We’re taking a staged approach to reopening our recreation areas.
To support our customers, we provided the COVID-19 Relief Fund from April 1 to June 30, 2020. It provided eligible residential and small business customers with three months of financial relief on their BC Hydro bill. The program is now closed.
If you’ve fallen behind on bill payments we encourage you to set up a catch-up payment plan by calling our customer service team at 1 800 BCHYDRO (1 800 224 9376).