What is BC Hydro’s response to COVID-19?
To support our customers who’ve stopped working or had to close their businesses, we introduced the COVID-19 Relief Fund. The program allows eligible residential customers to receive up to three months of credit on their BC Hydro bill based on their average consumption. The fund also allows eligible small businesses to have up to three months of electricity charges waived.
For residential and commercial customers that are not eligible for our COVID-19 Relief Fund, we have the COVID-19 Customer Assistance Program available which allows you to defer bill payments or arrange for flexible payment plans. Customers are encouraged to call our customer service team at 1 800 BCHYDRO (1 800 224 9376) to discuss bill payment options.
We’ve stopped disconnections for non-payment at this time.
We’re limiting planned outages except for critical work and work required to connect new customers. We’ve also adjusted some of our other operations related to electrical connections and outages.
At Site C, we’ve scaled back certain construction activities and introduced enhanced health screening measures and procedures for workers, among other actions.
To enforce social distancing measures, we’ve temporarily closed our walk-in customer service desks, our recreation areas and our visitor centres.