What if I’m having financial difficulties and can’t pay my bill?
COVID-19 Relief Fund
If you’re experiencing financial difficulties because you’ve stopped working or closed your business due to COVID-19, you can apply online for our COVID-19 Relief Fund. This is a temporary program available from April 1 to June 30, 2020. It allows eligible residential customers to receive a bill credit for up to three months, and eligible small business customers to have their charges waived for up to three months.
Customer Crisis Fund
If you're a residential customer experiencing a temporary financial crisis, such as a loss of employment or benefit income, unanticipated medical expenses, or a death in the family and you've fallen behind on your BC Hydro bill, you may be eligible for a grant payment to avoid disconnection of your service.
Residential account holders saw a new line item on their BC Hydro bill starting June 1, 2018 – a charge of 0.82 cents or $0.0082 per day (approximately 25 cents per month) on residential accounts to fund the program. As of October 1, 2019 this amount was reduced to 0.43 cents or $0.0043 per day (approximately 13 cents per month). Only residential customers pay the CCF charge on their bills, as only residential customers are eligible to apply.
Get details about BC Hydro’s Customer Crisis Fund.