What do those terms mean in the ‘bill details’ area of my bill?
The ‘Bill details’ section of your bill provides a basic accounting of charges, including any unpaid amounts from previous billing periods, to produce a ‘Total Due’ amount. Here’s a quick explanation of key terms used in that area of the bill:
Previous billing period: Details the previous bill amount, plus any payments or adjustments made in that period, to produce a Balance Forward amount.
Account charges: Any non-standard account charges, such as security deposits.
Electricity charges: Charges in this area are broken down into a basic charge (see below), energy charges (based on electricity used in the billing period), a 5% rate rider charge, plus taxes and levies.
Basic charge: Based on the number of days in the billing period, the basic charge partially recovers the fixed costs of service, such as metering and billing.
Energy charge: Based on electricity used in the billing period. For residential customers, this charge can be split between Step 1 and higher Step 2 rates. The stepped rate structure provides a price incentive to encourage conservation.