How do I cancel pre-authorized payments?
Cancel pre-authorized payments
To cancel your pre-authorized payments, follow these steps:
- Log in to MyHydro
- Select Account settings
- Under Payment settings, select Pre-authorized payments Cancel
Please cancel auto-pay at least two business days before the next scheduled payment withdrawal date to stop pre-authorized payments. If you don't have a MyHydro Profile, you'll need to create one first to access your account.
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