Stories & Features

Wildfire evacuees to receive automatic bill credits, access payment plans

Image showing the aerial view of a July 2017 B.C. interior wildfire

Support for wildfire evacuees is available by calling our customer team

Wildfire activity has been steadily increasing across the province, and a number of regions and communities are currently under evacuation orders and alerts.

We know that this can be a challenging and emotional time for our customers, and we're working to ensure that your BC Hydro bill won't add to your concerns if your home is under threat from wildfires.

The last thing people are thinking about when they are being evacuated is turning off lights, appliances and electronics. That's why we will apply a credit to their bills for the electricity used while they were evacuated from their homes.

Similar to last year, we're offering assistance to customers affected by evacuation orders and alerts this summer.

Automatic bill credits for residential or commercial customers under an evacuation order

We're working with local authorities to identify residential and commercial customers located in evacuation areas and will apply an automatic credit to their account for the electricity consumed during the period they are out of their home or business due to evacuation order.

You don't need to call us to tell us about your evacuation. The credit will be automatically applied to your next bill.

For those customers who have tragically lost their homes, we will waive all charges from their last bill, including any charges for electricity used prior to the fire.

We hope that this will provide some financial relief during this challenging time. Anyone with questions about the status of their account can call us at 1 800 BCHYDRO (1 800 224 9376) for assistance.

Flexible payment arrangements available for customers under evacuation alerts

If you're preparing for a possible evacuation, we understand paying your bills may not be top of mind.

  • Customers who have been evacuated or placed on evacuation alert are able to defer bill payments to a later date.
  • We'll also waive late payment charges and can set up a flexible payment plan for any charges during this period.

Customers are encouraged to call our customer team at 1 800 BCHYDRO (1 800 224 9376) for more information or to make arrangements for their account.