Paying your bill in the event of a Canada Post labour dispute
How to pay your bill if your mail service is disrupted
Have questions about your BC Hydro account in the event of a Canada Post dispute? Here’s some important information that will help you manage your account and pay your bill if postal service is disrupted.
Switch to online billing and keep on top of your payments
Sign up for online billing to keep up with your payments and avoid late charges in the event of a disruption in Canada Post service. An online account gives you 24/7 access to your account information, including your bill amount and due date, allowing you to keep up with your payments. Online billing and all its features is now available to customers with consolidated accounts.
With online billing you can also:
- Download a PDF version of your bill with the same information as the paper copy.
- Get detailed bill notification emails that include your bill amount, due date and summary of usage as soon as it’s ready.
Choose a payment option to suit your needs
- Set up pre-authorized payments to have your bill paid by automatic withdrawals from your bank account.
- Pay through your financial institution, including online, over the phone, in person, at an ATM and more. Check with your bank to see what options are available.
- Pay by credit card through a third party payment service called Paymentus. Make a one-time payment or recurring payments for a service fee when you use your Visa or MasterCard.
Get your account balance online or by calling us
You can access your current account balance anytime online by logging into your MyHydro account.
You can also call us 1 800 BCHYDRO (1 800 224 9376) and get your account balance through our automated phone system 24 hours a day, seven days a week.
Pay at your local Service BC branch if you live outside the Lower Mainland
Use your debit card, cheque or cash to pay your bill. Find a Service BC branch near you.
Am I still responsible for my bill and payments even if mail delivery service is disrupted?
There are many options available to help you keep your account up-to-date. Please keep in mind that you will still be responsible for making regular payments if mail service is disrupted.
I haven’t received my bill. How can I find out the amount owing?
Access your account online 24/7 and get all your billing information, including the amount due and due date.
You can also call us at 1 800 BCHYDRO (1 800 224 9376) for automated information to receive general billing and account information, including your current bill amount and due date.
How do I know when my bill is due?
Your billing schedule occurs at regular intervals. You can check your previous statement for information about the billing date. Payments are due 21 days from the billing date.
Switch to online billing to access your billing information online.
What happens if I pay my bill late?
We’re available to work with you during this time to provide payment options to help keep your account up-to-date and avoid late charges. Choose from available billing and payment options to best suit your needs.
Online billing with MyHydro gives you access to your bill and won’t be disrupted by any impacts to postal service, so it’s your best option for keeping your bill up to date.
If you have concerns about charges on your account, you can also call our customer team at 1 800 BCHYDRO (1 800 224 9376) for assistance.
Can I cancel electronic billing once mail service resumes?
You can manage preferences through your online account.
Will my power be cut off if my bill isn’t paid on time due to the labour disruption?
There are a number of ways to pay your bill during the labour disruption. Please choose a method that will suit your needs. Feel free to give us a call at1 800 BCHYDRO (1 800 224 9376) if you would like to discuss your options with an agent.