News

Introducing MyHydro: the new name for your online account

MyHydro couple with computer illustration

We've got a new homepage design and a new name for our online account services. It's all part of ongoing work to make your online experience better.

As part of the recent upgrades on bchydro.com, you'll notice your account online is now called MyHydro. With MyHydro, you're still able to manage your account online as you did before, but you'll also have access to new features that give you a closer look at your electricity use. Watch the video to learn how MyHydro helps you save energy, time and money.

Take a closer look at your electricity use

By taking a deeper look at your electricity use, you can find ways to save energy and money. With MyHydro, see how your electricity use affects your bill by:

  • Viewing your electricity use down to the hour and right up until yesterday to see when you're using the most electricity.
  • Comparing your electricity use to factors such as average outside temperature, similar homes nearby and last year's consumption.
  • Projecting your electricity use and estimated cost for the current billing period based on your consumption patterns.
  • Putting Power Smart tips into action and signing up for automatic email alerts to check back in and stay on track with your conservation goals.

Detailed consumption data gives you the right information at the right time, and helps you identify where you can save energy to keep your bill as low as possible (watch how the Greens track their electricity use to save on their electricity costs). While many of our customers can now view and track their daily electricity use, you may be among those customers who won't have access until later this year. Make sure to log in to MyHydro regularly to see if your account is activated.

Manage your account online to save time

A growing number of BC Hydro customers regularly use bchydro.com to manage their account online. When you log in to MyHydro, you can view your bill and payment history, select a payment method, and even start, stop or move your service. When you log in to MyHydro, you'll find these account functions in the account services toolbox.

Log in or create a MyHydro Profile

If you've always managed your account online, your BC Hydro Profile is now your MyHydro Profile. Never managed your account online? Create a MyHydro Profile and link your account to get started.