Do you know what to do if the power goes out?

Knowing what to do before, during and after a power outage is important for your safety and the safety of your family. It’s also essential for your belongings, especially your valuable (and expensive) electronic devices.

It won’t take long—or cost much—to put together a basic emergency kit with all the items you’ll need to coast through a power outage in comfort. It also won’t take long to learn what to do if you find the Sunday roast has suddenly stopped cooking—for example:

  • First, look next door and, if their power is still on, check your fuse box or circuit breakers, then;
  • Contact BC Hydro immediately if the power really is out.

For more information about what to do before, during and after a power outage, visit the’s Home Outages page. You’ll find a range of resources, including an easy-to-follow checklist designed to make putting together a home emergency kit and preparing for a power outage easy.

Business owners should visit  the Business Outages page for detailed information about what to do during an outage and how to prepare for one.

And remember:

  • To report a power outage at your home, call 1 888 POWERON (1 888 769 3766) from your landline or *HYDRO (*49376) from any cell phone, or report it online at
  • For updates on a power outage in your area, go to or, if you’re using a web-enabled cell phone or PDA, use

If your phone number has changed, update your account

We want to provide you with the best possible service. But to do that, we need your help.

When you call us (to report a power outage, for example), if you do not have your BC Hydro bill handy, the easiest and fastest way for us to identify your account is through your telephone number. If your number has changed but our records haven’t, it can take us longer to answer your questions or pinpoint your location and where the power outage might be.

To update your account, please visit, log in to Your Account and click on Edit Account.

Or why not combine updating your phone number with registering for online access to your bills, consumption history and other valuable information? Just click Register in the Log In To Your Account box on the left of the screen.

Source: BC Hydro News