Get Help

Common Questions

You'll need to call Customer Service to:

  • Change your mailing address for your bill.
  • Get your electrical service reconnected if it's been disconnected for missed payments.
  • Request a payment arrangement for your bill.

Call us

Customer Service: 1 800 BCHYDRO (1 800 224 9376) or 604 224 9376 in the Lower Mainland
Hours of operation are Monday to Friday, 7 a.m. to 8 p.m. and Saturday, 9 a.m. to 5 p.m.

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