Residential FAQ

Payment options

How do I pay my BC Hydro bill?

There are a number of different ways to pay your bill.

  • Sign up for our convenient pre-authorized payment plan.
  • Pay through your financial institution. Most banks offer several payment options through their secure banking website (select BC Hydro as an ebiller), over the phone, at an automated teller machine or in person at your branch.
  • You can pay your bill at a Service B.C. location.

When is the bill due and is there a late payment charge?

The due date is shown on your bill and must be paid by this date. Payments received later than the due date will incur a late payment charge.

What if I can't pay my bill?

If you can't pay the amount owing before your bill is due, you may be able to defer a payment using our online service. If we haven't heard from you by the "pay by" date, BC Hydro will add a late payment charge and a security deposit may be required on your account.

How do I report a late payment?

If you've made a payment after the due date, you can avoid any disruption of your electrical service by providing us with the details of your payment using our online service.

Moving

How do I move my account online?

Start by creating a MyHydro Profile. You will need your email address and your most recent bill. When you log into your Profile, see the Account Services Toolbox to link an account, set up a new account, move or stop your service.

Do I have to pay a deposit when I sign up for a new account?

A security deposit is required for the following situations:

  • A new customer has no credit history with BC Hydro
  • We cannot conduct an Equifax credit check
  • An Equifax check shows the customer is a credit risk
  • The customer cannot provide a reference letter from another utility

The amount of the deposit is based on:

  • The customer's billing plan
  • Two or three times the estimated average monthly bill
  • Average monthly bills of similar dwellings where no historical consumption exists

Your security deposit will be credited to your account after one year of on-time bill payments.

How much notice do I need to give to move an account to a different address?

You can move your service online within minutes. Log in with your MyHydro Profile to move the address of your service on the same day or to schedule a move in advance.

When I cancel my account, when will I receive my final bill?

The night of the date your account is closed, we produce your final invoice based on an estimate of your final meter reading. The payment is due 21 days later. If you have a pre-authorized payment plan set up, the final payment will be withdrawn four days after the final invoice is created.

If you've scheduled your account to be closed on a future date, and there is a meter reading within seven days of that date, we'll bill for the entire billing period based on the meter reading.

How much does it cost to set up a new account?

For all new accounts and location changes, BC Hydro charges $12.40 + GST to cover the cost of processing your request. This fee will appear on your first bill.

Account login

What if someone has already linked that account?

If you link an account in your name that a relative or work colleague has previously linked for online access, they are considered the administrator for that account. They are the only person able to make any changes to the billing method (paper or online billing) or the online description.

What is my login user name?

Your login user name is the email address that you used to create a MyHydro Profile.

What if I've forgotten my login user name or password?

If you've forgotten your login user name, the email address you used to create the MyHydro Profile or your password, go to bchydro.com and click on either "Forgot email" or "Forgot password."

Online billing

Will the online bill have the same information as my paper bill?

Yes. The information you view online is identical to that included in the paper bill. If you choose to download a PDF of your bill, you'll find it is an exact replica of the paper bill.

When will I able to view my first online bill?

When your next billing cycle ends, you'll be able to access your online bill. In the meantime, you'll be able to see your usage and payment histories.

What if I need a paper copy for tax purposes?

If you require a hardcopy of your bill, you can download a PDF from within your online account, which you can print at your convenience. You can also download your consumption history by logging in to your MyHydro Profile.

How will I know when my payment is due?

Online access gives you immediate and constant access to your account information, including the amount due and the required payment date.

In your account billing preferences of your MyHydro Profile you can register for a bill reminder. We'll send you an email a few days before your payment is due.

Your billing schedule occurs at regular intervals, so your previous statement will give you an idea of when your next payment is due. Payments are due 21 days from the billing date, and BC Hydro requires five business days for processing.

Why didn't I receive my bill reminder email?

The most likely reason you didn't receive our bill reminder email is because it was blocked by your Internet provider or email software. Make sure you add notifications@bchydro.com to your address book or safe list to make sure our emails reach your inbox.

Can I get both an email and paper bill?

Yes, you can request both options using the Edit Account function.

I've created a MyHydro Profile and linked my account. Why am I still getting paper bills?

You may have your bill format preference set to 'Both' online and paper. To change this log in to MyHydro, and select 'Edit Account' and select 'online bill only'.

Residential rates

How is my usage measured?

Your usage is monitored and captured through your meter.

How are rates established?

BC Hydro rates are set by the BC Utilities Commission. Detailed rates information is available.