New and existing residential customers can start, move or stop their service all online with MyHydro. If you're an existing BC Hydro customer with an online account, you can move or cancel your service by logging in to MyHydro. If you're new to B.C., create a MyHydro Profile first and follow the steps to open a new account online.
Are you a business customer?
Business customers can start, stop, or move their service online. Learn more
|Start service||Cancel my service||Move my service|
Start service by opening a new BC Hydro account online with MyHydro.
Already have a MyHydro Profile?
Don't have a MyHydro Profile yet?
Cancel service online with MyHydro.
Move service to another location within B.C. with MyHydro.
Renting? To start or move your service, you'll need your landlord's name and phone number. Your landlord can also confirm your tenancy.
Electrical service for new homes and properties
If you need BC Hydro service at a location that does not have an electrical connection (such as a new condo development, new vacation home or cabin), you will need to apply for a new electrical connection.