Requests for connections to multiple family dwellings, small or large businesses, other utilities, and municipal services will usually be referred to a BC Hydro designer.

Your connection will probably be referred to a designer if:

• The main switch is greater than 200 amps
• The service is 120/280 V, 347/600 V or 4 kV or greater
• Services are not simple point A to B connections
• There are possible mid-span connections
• An extension or modification of BC Hydro's electrical system is required
• A Three Phase service is required

Customers requiring more than 35 kV or more than 5,000 kW please refer to the Industrial Connections page.

To initiate a connection please contact the Electric Service Co-ordination center near you by calling 1 877 520 1355.

Connection times

Connection may take between 2-12 months due to the planning required for a more complex project.

Forms & Guides

• Customer Guide – Electric Service Information Form [PDF, 285 Kb]
  Details the information required to initiate the process for these types of projects, and outlines the typical lead times. This document should be completed by an electrician or electrical consultant and faxed to the BC Hydro designer assigned to your application.
• 2010 edition, formal document [PDF, 6.2 Mb]
• 2010 changes visible edition, reference document [PDF, 4.7 Mb]
  Details the requirements for design, construction, installation, access and connection of customer-owned equipment for primary services supplied by the BC Hydro distribution system voltage at 4 kV to 35 kV.

400 amp service advisory

Effective December 11, 2009, BC Hydro is implementing a new policy for 400 amp single-phase services. Read the advisory [PDF, 13 Kb] and the common questions document [PDF, 25 Kb] on the new policy, which mainly affects residential customers requesting a 400 amp service.