News

Providing answers when you need them

Image of person using a computer keyboard
We strive to answer your questions quickly, whether you call the Business Help Desk or send an email to the Alliance team. But the answers to many of your questions are available online.

You can usually find what you need online, but you can also call or email us

Whether you call the Business Help Desk or send an email to the Alliance team, we strive to respond within two business days during the work week. Our goal is simple, to ensure your questions are answered by us accurately and in a timely fashion.

"We can all relate to waiting for answers from someone with a different work schedule," says Malcolm Wheeler, who works with the Alliance. "So our team provides two self-serve options where you can find the answers you need instantly whether it is during our work day or yours."

The Alliance section of the BC Hydro website is filled with the latest news, updates and program information.

At the Alliance Training Centre you can create an account and watch tutorials on specific topics, including:

  • Member orientation
  • Submitting applications
  • Entering configurations
  • Applying for financing

In the months to come, our team will be expanding the self-serve options found on bchydro.com and in the Training Centre.

Remember that if you're having difficulty finding answers to your questions online, you can always send an email to the Alliance team or call the Business Help Desk.

At-a-glance Alliance support

Web and email

Phone

The Business Help Desk is staffed Monday to Friday, 8 a.m. to 4:30 p.m.

  • Lower Mainland: 604 522 4713
  • Elsewhere in B.C.: 1 866 522 4713