Report an Outage

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What to do during an outage

1. Check whether the power failure is limited to your home or business. If your neighbour's power is still on, check your circuit breaker panel or fuse box.
2. Call BC Hydro at 1 888 POWERON (1 888 769 3766), *HYDRO (*49376) on your cell phone or report online. Tell us about the outage so we can send the right crews and equipment to the right location.
3. Tune into your local radio station or check this website for storm and power outage updates.
4. Turn off all appliances, including computers and peripherals, especially those that generate heat. This helps prevent hazards or damage when service is restored.
5. Turn off all lights except one inside your home/business and one outside. The inside light lets you know and the outside light lets BC Hydro crews know when the power is back on.

For further information on safety and preparation in the case of power outages, see our Home Outages, Business Outages and Power Outage Safety sections.