News

Wildfire Evacuee Assistance Program now available

Photo from July 2017 wildfire shows a burned power pole and a charred landscape with smoky haze in the background
A glimpse of some of the wildfire damage near Cache Creek.

Bill credits, payment plans available to residential and commercial customers affected by wildfires

Over the past week, wildfires in the central and southern Interior regions have led to evacuations in several communities and have caused power outages to about 7,000 customers.

It's a challenging and emotional time for our customers, and we want to ensure that we're supporting everyone as much as possible during the evacuation. When the safety of your family is at stake, nothing is more important – and we're working to ensure that your BC Hydro bill doesn't add to your concerns.

To help our customers, we've implemented a Wildfire Evacuee Assistance Program, offering bill credits and flexible payment plans to support residential and commercial customers affected by evacuation orders and alerts.

Automatic bill credits for residential or commercial customers under an evacuation order

We're working with local authorities to identify residential and commercial customers located in evacuation areas and will apply an automatic credit to their account for the electricity consumed during the period they are out of their home or business due to evacuation order.

Any customers with questions about their account status can give our customer team a call for assistance at
1 800 BCHYDRO (1 800 224 9376).

Flexible payment arrangements available for customers under evacuation alerts

If you're preparing for a possible evacuation, we understand paying your bills may not be top of mind.

  • Customers who have been evacuated or placed on evacuation alert are able to defer bill payments to a later date.
  • We'll also waive late payment charges and can set up a flexible payment plan for any charges during this period.

Customers are encouraged to call our customer team at 1 800 BCHYDRO (1 800 224 9376) for more information or to make arrangements for their account.

How MyHydro data may help with insurance claims

Your insurance company may request additional information about power outages in support of your insurance claim. Consider supporting your claim with individual electricity-use data you have access to online through MyHydro.

If you already have a MyHydro account, you can log in to your account at bchydro.com and download your detailed consumption data. If you don't have a MyHydro account, it will only take a few minutes to sign up on bchydro.com.

Please note that, because some BC Hydro equipment may have been lost in the wildfires, electricity use data  may not be immediately available for all impacted customers. Also note that if your meter is manually read, data won't be available until we're able to read your meter. We appreciate your patience.  

If you're not able to get your electricity use data online, or if you have further questions, please call 1 800 BC HYDRO (1 800 224 9376).

Wildfires cause significant damage to poles, transformers in the region

The wildfires have caused significant damage to our system, including damage to 210 power poles, 93 cross-arms, 115 spans of wire and 33 transformers. About 100 BC Hydro crews, including crews from Vancouver Island and the Lower Mainland, have been working around the clock to repair and replace equipment.

The communities hardest hit by power outages are Ashcroft, Cache Creek, Williams Lake and 100 Mile House. About 170 customers remain without power as of Friday morning. Access to some areas is still limited due to ongoing fire activity and heavy smoke.