News

Business Energy Advisors create referrals for Alliance members

Image of Business Energy Advisors; Ben Mills, Sean McFetridge, Adrian Pettyfer, Darrell Eason, Sorin Pasca, and Ida Keung
Business Energy Advisors, left to right, are Ben Mills, Sean McFetridge, Adrian Pettyfer, Darrell Eason, Sorin Pasca, and Ida Keung.

More than expert help, advisors get the ball rolling on Power Smart incentives

With the help of Business Energy Advisors, we're making it easier than ever for Alliance members to get comprehensive sales leads.

How? With the conclusion of the LiveSmart BC Small Business program on March 31, 2014, the Business Energy Advisor service has transitioned to BC Hydro, in partnership with FortisBC. Six advisors are now positioned in four regions around the province: the Lower Mainland, Vancouver Island, the Okanagan and Kootenay regions, and northern B.C.

The advisors, who specialize in the unique needs of small and medium businesses, offer customers free in-person energy assessments in electricity and gas. Here's what they're about:

  • Helping customers identify their immediate and long-term energy saving opportunities
  • Pre-qualifying customers for incentives and programs
  • Assessing customer readiness for efficiency upgrades
  • Creating quality sales leads for Power Smart Alliance members

Business customers want Power Smart to do in-person energy evaluations

"Small and medium business customers routinely ask Power Smart to engage in-person and walk through their business to help them evaluate their energy and cost-saving opportunities," says Reid Arkinstall, a Product Development Specialist with Power Smart. "It could be a food processing plant, small manufacturing facility, distribution centre, school, college campus, hotel, restaurant, retail store or office."

That's where Business Energy Advisors come in.

During an evaluation, a Business Energy Advisor may review a customer's monthly bills, introduce them to free online energy management resources (like MyHydro), and clearly explain BC Hydro Power Smart and FortisBC's money-saving financial incentives. They also create quality referrals.

Alliance members are in control of solution development and costing

The advisors work on behalf of BC Hydro, FortisBC and in the best interest of the customer. They're unbiased, and remain neutral throughout the referral process and project negotiation phase.

The energy saving solution and project quote along with incentive estimates for programs like Power Smart Express and Self-Service Incentive Program (SIP) is left to the expertise of the Power Smart Alliance member.

After a customer is pre-qualified and ready to contact a contractor for a quote, the advisor will submit an online referral request form complete with the customer's name, facility details, comments about existing system(s) and technologies and other informative notes.

Once a referral request is received, Power Smart Alliance members are expected to contact the customer by telephone or by email within two business days to discuss next steps.

With the support of Business Energy Advisors, it's easier than ever for Alliance members to do business in B.C.