2005 Annual Report - Customer

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Customer

BC Hydro has four customer-related long-term goals:

• The Reliability (Customer) goal is to achieve best-in-class reliability by customer segment.
• The Reliability (Supply) goal is to become self-sufficient in electricity (energy and capacity) in B.C. for meeting all domestic needs.
• The Customer Satisfaction goal is to lead other companies in offering extraordinary value and service.
• The Remote Community Electrification goal is to provide appropriate electric service to all remote communities on an equitable basis.

Our customers are of primary importance to us. We strive to operate and provide world-class reliability and service that satisfies customers, and provides electrical service to remote communities on an equitable basis. To accomplish this, we will identify and respond to customers’ needs, recognizing that various customer groups have different reliability needs. We will give customers greater choice for supply, and invest capital and maintenance dollars where they are needed most.

British Columbians have been well served by our low-cost, hydroelectric electricity system. We will continue to build on our legacy of electricity self-sufficiency, by continuing to add supply to satisfy 100 per cent of the province’s power needs. Achieving energy self-sufficiency will minimize price volatility and open up economic opportunities for B.C.’s Independent Power Producers. The following highlights reflect the challenges, initiatives and accomplishments during fiscal 2005 in striving to meet our customer-related goals.