Phone Contact Information

General Inquiries (e.g. Billing, Account setup)

In Greater Vancouver: 604 224-9376
Other areas, call toll free: 1 800 BCHYDRO
(1 800 224-9376)

We offer automated service in English, French, Mandarin, Cantonese, Korean and Punjabi, 24 hours a day, 7 days a week. Representatives are available Monday to Friday, 7:00 a.m. to 8:00 p.m. and Saturday, 9:00 a.m. to 5:00 p.m. (Pacific Time).

Emergencies & Power Outages

Please call 1 888 POWERON (1 888 769-3766), or *HYDRO (*49376) on your cell phone.

Current outage status is available online.

Power Smart

In Greater Vancouver call: 604 431-9463
Other areas, call toll free: 1 877 431-9463
You can talk to a representative, listen to information, or request brochures by mail.

Call Before You Dig

To avoid contacting underground power lines, before you dig, call BC One Call at 1 800 474-6886.

Find a Department

To find the phone number for a BC Hydro department or employee, call 604 528-1600.